“”Managing complexity”” was the official theme of the 10th annual CIO Summit, and the most complex thing participants said they had to manage were people.

Whether it was the range of issues surrounding agreements between enterprises and outsourcers or the cultural differences that put IT staff

and users at loggerheads, delegates to the summit offered tips to build better relationships.

The CIO Summit ran Nov. 11-12 at the Toronto Hilton Hotel.

How to show the outsourcers out
11/11/2002 5:00:00 PM – Executives from Hydro One and Telus discuss ways to terminate a contract without putting your firm in jeopardy, while a lawyer describes the increasingly popular “”most-favoured”” clause

Intrawest CIO: We’ve got Cliff Clavins in IT!
11/11/2002 5:00:00 PM – Employee attitudes “”really bit me in the butt,”” exec says

The outsourcers among us
11/12/2002 5:00:00 PM – Once you’ve let them in, how do you live with them? Executives with Merrill Lynch and B.C.’s Ministry of Health Services offer their advice


CIO 2.0
11/12/2002 5:00:00 PM – Before we bulid a new model, are we sure there’s something wrong with the old one?

Comment: info@itbusiness.ca

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