Cisco Webex experiences almost week-long shut down

Cisco Webex Team customers were unhappy last week as the platform experienced week long service outages across almost the entire system.

It began Tuesday, September 24th just before 8:30 p.m. EST, with Cisco updating its status website stating, “WebEx Teams services are currently impacted by an ongoing service outage. Engineering resources are online and working to restore services. We apologize for the impact and all hands are on deck to restore Teams, Meetings, Calling, Care and Context services.”

The outages continued though, with most of the services affected by technical issues including, Webex Calling, Control Hub, Hybrid Services, Teams Meetings and Devices, and Context Service.

Cisco Webex customers quickly took to Twitter to voice their frustrations and curiosity over why the platform was experiencing technical difficulties.

A Webex ‘down detector‘, shows that customers around the globe were affected, including the Greater Toronto area, much of the U.S., large parts of Europe and as far as Australia.

Cisco CEO Chuck Robbins took to Twitter on the first day of the outages stating:

Concerns over possible security breaches were expressed by users online, however the Cisco Collaboration twitter page commented on Twitter saying “there is no current indication of a malicious event, but we are taking appropriate precautions. Thank you for your patience and trust.”

Screenshot of a string of comments on Cisco CEO Chuck Robbins tweet stating that “the outage today is unacceptable, and we apologize for the disruption caused to you, our customers.”

As time went on Cisco continued to update its status, making more than 60 posts as services continued to experience technical issues, problems were identified and then eventually restored.

However Cisco customers continued to express frustration over how long it was taking, even stating that maybe it was time to switch over to other competitor team collaboration platforms such as Microsft Teams, Zoom and even Slack.

Cisco’s collaboration services have been around for many years, it wasn’t until earlier this year that it rebranded all its various collaboration services under one umbrella, Cisco Webex.

Current status

Most of the services for WebEx were finally restored Friday at 12:38 EST, Cisco’s status website stated, “Service restoration efforts have been ongoing, and many of our service deployments have completed. Webex Calling, WebEx Control Hub, WebEx Hybrid Services, Webex Teams Meetings and Devices and Context Service have been fully restored. These are continually monitored and are operating as expected.”

Updates continued through into Monday however with repairs still be made to Hybrid Calendar services, Developer APIs and Care Assistant bot. Though, it’s global systems status website states as of Monday, “All systems are a go and Webex is running smoothly with no issues.”

After almost a week with the entire platform done, it appears that the majority of services have been restored, with still no definite answer as to why these outages happened in the first place. ITBusiness.ca reached out to Cisco Webex, but a spokesperson said that they were unable to add further comment.

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Jim Love, Chief Content Officer, IT World Canada
Meagan Simpson
Meagan Simpson
Meagan Simpson is a staff writer for IT World Canada. A graduate of Carleton University’s journalism program, she loves sports, travelling, reading and photography, and when not covering tech news she can be found cuddled up on the couch with her cat and a good book.

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