Best practices 2004: A year’s worth of IT strategy

We know you read every day, but we don’t expect you to remember it all.

That’s why, as a way of looking back at the past year, we’ve done something we’ve never done before, and aggregated our content according to some of the most common IT challenges we’ve identified among

Canadian corporate enterprises. In each section you’ll find case studies taken from our daily news coverage, as well as in-depth features from each of our six print publications, including Computing Canada, Technology in Government, EDGE, Communications & Networking and Computer Dealer News. We’ve rounded out the micro-sites, in many cases, with editorials and opinion pieces from our editors and contributors.

The pages that follow are by no means definitive, and you can find out more by using our search engine for additional content. Please send suggestions for further “”best practice”” topics to

How to:

1. Organize your information
Find out how different verticals handle data and what they all have in common

2. Migrate to Voice-over-IP
Understand what makes it work and how enterprises are putting it to work for them

3. Manage outsourcing
Keep your partners productive while focusing on core strengths

4. Virtualize your enterprise
Create a pool of resources to lower costs and ease management

5. Meet compliance and governance requirements
Build an IT organization that blends transparency and integrity

6. Fight off identity thieves
Ideas to manage personal data and thwart phishing schemes

7. Protect your intellectual property
Navigate the legal issues around file sharing, patents and piracy


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Jim Love, Chief Content Officer, IT World Canada

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