Bell brings enterprise-level UC to SMB market with Total Connect

Bell Canada is now delivering its unified communications service, Bell Total Connect, to small and medium-sized businesses in Ontario and Quebec, the telecommunications giant announced May 31.

Previously available only to enterprises and government, Total Connect integrates a client’s landline, computer, and smartphone into one cloud-based, Voice over IP  (VoIP) solution, allowing business owners and their employees to connect with colleagues or customers from any device with an Internet connection.

Features include call routing for individuals and teams; a voicemail to email service; a virtual attendant; and even an option that allows incoming calls to ring on up to 10 numbers. Users can customize the service using a desktop or smartphone app.

Total Connect also provides users with a single unified business number across every device, along with a centralized inbox for all messages.

As a cloud-based subscription service, Total Connect requires no upfront cost, complex equipment, or ongoing maintenance, and whenever new features are released they’re released across the platform. And of course it runs on Bell’s fibre optic network, with voice data prioritized to ensure good call quality.

Subscription fees for Total Connect currently start at approximately $50 per month for the first user (or $44 per month if you only want the desktop app) and, for a limited time, between $31 and $40 for each additional user. All clients must also be Business Fibe Internet subscribers, though Bell notes that users can call a single number for both phone and Internet support.

For more information, check out the video below.

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Jim Love, Chief Content Officer, IT World Canada

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Eric Emin Wood
Eric Emin Wood
Former editor of ITBusiness.ca turned consultant with public relations firm Porter Novelli. When not writing for the tech industry enjoys photography, movies, travelling, the Oxford comma, and will talk your ear off about animation if you give him an opening.

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