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Movies aren’t Cineplex Entertainment’s only business

Eric Emin Wood -
Digital menu displays probably aren't the first product that comes to mind when you think of Canadian film exhibitor Cineplex Entertainment Inc. - or...

Is this the financial industry’s ‘Uber moment?’

Gary Hilson -
With the coming of Apple Pay to Canada, it appears that financial industry disruption is about to get underway. But how will it look different than what's happened in other industries?

Give your customer research a longer memory with Vision Critical’s new release

Eric Emin Wood -
Imagine you're on the marketing team for, oh, say, a computer hardware manufacturer, and you're pitching your vision for selling the company's latest line...

NetSuite gives retailers a leg up with new offerings

Eric Emin Wood -
San Jose, Calif. – NetSuite Inc. is making it easier for brick-and-mortar retailers to delight their Internet-savvy customers. During this week’s SuiteWorld conference the cloud...

How shoe retailer Aldo digitized its retail efforts with SAP Hybris

Eric Emin Wood -
It might be an icon in the world of footwear, but until recently Montreal-based Aldo Group didn't have much of a digital footprint: by...

Mississauga’s SOTI helps McDonald’s UK roll out new tablet-based menus

Eric Emin Wood -
At approximately 100 McDonald's restaurants across the U.K., the customers who walk in can order their meals on a touchscreen, charge their phones at...

Thanks to PayPal, your customers can now return online purchases for free

Eric Emin Wood -
If you've ever had a customer complain that the product they ordered online didn't match what they received, PayPal Holdings, Inc. would like to...

Think today’s Canadians only want digital service? Not so fast [infographic]

Eric Emin Wood -
That retailers of the future will need to reach their customers through digital means has been a drumbeat for so long it nearly lies...

Telus subsidiary Koodo comes out on top in mobile customer satisfaction survey

Eric Emin Wood -
Telus Corp. subsidiary Koodo Mobile is already known for touting the superiority of its customer service over competitors in its ads, but now the...

Companies not integrating tech fast enough for customers, Dimension finds

Eric Emin Wood -
With consumers embracing new points of contact such as social media and smartphone apps, and cloud and mobile technologies allowing for a seamless omni-channel...

OpenTable still providing five-star service after 18 years in a changing market

Eric Emin Wood -
Founded in 1998 by San Francisco-based entrepreneur Chuck Templeton, OpenTable, Inc. has been inviting diners to make reservations online and helping restaurants manage them...

Canadian banks work with (not against) FinTech startups to bring innovation to the industry: Report

David Hamilton -
Banking tends to have a reputation for adopting new technologies slowly and cautiously, but an emerging breed of financial technology or “FinTech” companies are...

Watson plays Cupid: new set of APIs give IBM’s AI an emotional intelligence upgrade

Brian Jackson -
LAS VEGAS — Thanks to a new set of algorithms, now IBM’s Watson technology can not only beat you at Jeopardy, but it can...

Fintech “Thinkubator” launched by Tangerine and Ryerson University

Eric Emin Wood -
Toronto-based Tangerine Bank has taken a lead role in the development of Ryerson University's newest digital innovation space, the "Thinkubator," which the two organizations...

Customer intelligence firm Vision Critical spins off research consulting division

Eric Emin Wood -
Vancouver-based customer intelligence software firm Vision Critical is spinning off its North American research and consulting division and selling it to international customer intelligence...
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