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Canadians are happy with their wireless carriers

Canadian wireless carrier customer satisfaction is on the rise according to the J.D. Power 2017 Canadian Wireless Customer Care Study. Based on a 1,000 point...

Retailers rejoice: Mastercard bringing mobile ordering platform to Canada

Mastercard Inc. announced at Mobile World Congress this week that it would be expanding its mobile ordering and payment platform, Qkr! with Masterpass, to...

Streamline and support your customer service teams with Salesforce’s new AI platform

Salesforce.com is using artificial intelligence (AI) to add an ounce of prevention to customer service. This week the San Francisco-based customer relationship management (CRM) giant...

New Square services allow retailers to save payment information both in-store and online

For years, a major advantage online retailers have wielded over their bricks-and-mortar brethren is an ability to save their customers' payment information - until...

Optimizing customer service will be driven by AI and collaboration, Salesforce says

Second annual report finds that artificial intelligence, empowered agents and a single customer view are key to the future of customer service

Bell, Rogers received fewer complaints than usual this year – CCTS

For the third year in a row the number of complaints filed by Canadian telecom customers has dropped, according to the Commissioner for Complaints...

Black Friday is for the kids, SAS Canada finds

Canadians still prefer to shop in-store during the Christmas season, but their expectations of bricks and mortar stores are shaped by digital experiences

Salesforce outlines 4 ways brands can thrill the connected customer

Technology is impacting customer attitudes and behaviors, and the generic sales pitch is a no no.

Vidyard reaches out to customer service agents at Dreamforce

SAN FRANCISCO - Kitchener, Ont.-based Vidyard is deepening its integration with Salesforce at the cloud software vendor's annual Dreamforce conference, releasing a new tie-in...

Rogers and Twitter teaming up to offer tweet-based customer support

Twitter has launched a new customer service capability, and Rogers is the first Canadian client.

RBC turns to iPad app for real-time video translation services

The next time a customer walks into any Royal Bank of Canada (RBC) branch across the country and needs a translator to help communicate,...

Calgary-based telecom provider scolded by regulator for failing to resolve complaints

Calgary-based Vois Inc. has been booted out of participation with the Commissioner for Complaints for Telecommunications Services (CCTS) and could now face further penalties for...

With Skipmenu, you can press 1 to speak with a robot, or your touchscreen to reach an actual person

If you hate navigating touchtone dial menus, this app is for you.

Macy’s hires a new personal shopping assistant for customers – IBM’s Watson

A visitor to Macy's in Portland, Ore. or Miami, Fla. can now have their mobile device act as their personal shopping assistant, thanks to...

New Moneris offering automates foreign currency purchases for Canadian retailers

Merchants using Toronto-based Moneris Solutions Corp. point of sales (POS) will have a new feature to help customers visiting from across the border this long weekend,...

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Service Blogs

Most side-giggers in Canada call it quits within 2 years

By Pragya Sehgal More than 3.5 million Canadians today work a second job to augment their primary income, and despite high satisfaction rates, just over...

Slideshows

Twitter chat: Unified Communications

Updated 11:00 am E.S.T. We wrapped up another engaging Twitter chat on Unified Communications and the drive for collaboration. Channel experts from Rogers and Cisco joined...