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Bell, Rogers received fewer complaints than usual this year – CCTS

For the third year in a row the number of complaints filed by Canadian telecom customers has dropped, according to the Commissioner for Complaints...

Black Friday is for the kids, SAS Canada finds

Canadians still prefer to shop in-store during the Christmas season, but their expectations of bricks and mortar stores are shaped by digital experiences

Salesforce outlines 4 ways brands can thrill the connected customer

Technology is impacting customer attitudes and behaviors, and the generic sales pitch is a no no.

Vidyard reaches out to customer service agents at Dreamforce

SAN FRANCISCO - Kitchener, Ont.-based Vidyard is deepening its integration with Salesforce at the cloud software vendor's annual Dreamforce conference, releasing a new tie-in...

Rogers and Twitter teaming up to offer tweet-based customer support

Twitter has launched a new customer service capability, and Rogers is the first Canadian client.

RBC turns to iPad app for real-time video translation services

The next time a customer walks into any Royal Bank of Canada (RBC) branch across the country and needs a translator to help communicate,...

Calgary-based telecom provider scolded by regulator for failing to resolve complaints

Calgary-based Vois Inc. has been booted out of participation with the Commissioner for Complaints for Telecommunications Services (CCTS) and could now face further penalties for...

With Skipmenu, you can press 1 to speak with a robot, or your touchscreen to reach an actual person

If you hate navigating touchtone dial menus, this app is for you.

Macy’s hires a new personal shopping assistant for customers – IBM’s Watson

A visitor to Macy's in Portland, Ore. or Miami, Fla. can now have their mobile device act as their personal shopping assistant, thanks to...

New Moneris offering automates foreign currency purchases for Canadian retailers

Merchants using Toronto-based Moneris Solutions Corp. point of sales (POS) will have a new feature to help customers visiting from across the border this long weekend,...

Movies aren’t Cineplex Entertainment’s only business

Digital menu displays probably aren't the first product that comes to mind when you think of Canadian film exhibitor Cineplex Entertainment Inc. - or...

Is this the financial industry’s ‘Uber moment?’

With the coming of Apple Pay to Canada, it appears that financial industry disruption is about to get underway. But how will it look different than what's happened in other industries?

Give your customer research a longer memory with Vision Critical’s new release

Imagine you're on the marketing team for, oh, say, a computer hardware manufacturer, and you're pitching your vision for selling the company's latest line...

NetSuite gives retailers a leg up with new offerings

San Jose, Calif. – NetSuite Inc. is making it easier for brick-and-mortar retailers to delight their Internet-savvy customers. During this week’s SuiteWorld conference the cloud...

How shoe retailer Aldo digitized its retail efforts with SAP Hybris

It might be an icon in the world of footwear, but until recently Montreal-based Aldo Group didn't have much of a digital footprint: by...

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Most side-giggers in Canada call it quits within 2 years

By Pragya Sehgal More than 3.5 million Canadians today work a second job to augment their primary income, and despite high satisfaction rates, just over...

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Twitter chat: Unified Communications

Updated 11:00 am E.S.T. We wrapped up another engaging Twitter chat on Unified Communications and the drive for collaboration. Channel experts from Rogers and Cisco joined...