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Ontario’s digital officer modernizing government one service at a time

Ontario’ first chief digital officer has been on the job since April and has spent the first several months slowly chipping away at the...

Canadian firms place bets on Amazon Alexa to lift smart home, office markets

Amazon Alexa might just be coming to Canada now, but it hasn't stopped Toronto-based firms from integrating the technology into their own smart products.

Canadian firms embrace Alexa for everything from flight tracking to making phone calls

Amazon's Alexa launch to the Canadian market may have been long awaited, but the ecosystem of Canadian-based Skills will assemble almost immediately. Some of Canada's...

Amazon boosts developer support in Canada following Alexa launch

Canadian developers no longer have to use American Amazon accounts to build an Alexa Skill or integrate Alexa into their smart home hardware. Following yesterday's...

Canadian accelerator wants to make Ottawa the SaaS capital of the world

Canadian accelerator for Software-as-a-Service (SaaS) companies, L-Spark, has an ambitious goal for Ottawa: to make the Canadian capital the SaaS capital of the world. To...

Samsung’s Bixby finally makes its Canadian debut

After months of delays, Samsung Electronics Ltd's smartphone voice assistant, Bixby, is finally available in more than 200 countries, including Canada, the U.K., and...

Quality of customer experience is getting worse: Forrester CX Index

Good, consistent customer service inspires a strong sense of brand loyalty, but all it takes is one bad experience to break that bond. The quality...

Thyssenkrupp Canada starts rolling out smart elevator platform with country’s largest airport

A pilot project at Toronto's most major airport is Canada's first glimpse at what elevators will look like in the future.

Uber-like app wants to bring caddies back to the game of golf

The Uber model has transformed the mobile app world, and the golf industry is next. A US-made smartphone app called Looper wants to bring golf...

Enercare mobilizing a legacy industry

It’s difficult to disrupt and transform an industry with set-in-stone, legacy business processes, but that’s exactly what Enercare Inc. has done with the HVAC...

Canadians are happy with their wireless carriers

Canadian wireless carrier customer satisfaction is on the rise according to the J.D. Power 2017 Canadian Wireless Customer Care Study. Based on a 1,000 point...

Retailers rejoice: Mastercard bringing mobile ordering platform to Canada

Mastercard Inc. announced at Mobile World Congress this week that it would be expanding its mobile ordering and payment platform, Qkr! with Masterpass, to...

Streamline and support your customer service teams with Salesforce’s new AI platform

Salesforce.com is using artificial intelligence (AI) to add an ounce of prevention to customer service. This week the San Francisco-based customer relationship management (CRM) giant...

New Square services allow retailers to save payment information both in-store and online

For years, a major advantage online retailers have wielded over their bricks-and-mortar brethren is an ability to save their customers' payment information - until...

Optimizing customer service will be driven by AI and collaboration, Salesforce says

Second annual report finds that artificial intelligence, empowered agents and a single customer view are key to the future of customer service

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Service Blogs

Most side-giggers in Canada call it quits within 2 years

By Pragya Sehgal More than 3.5 million Canadians today work a second job to augment their primary income, and despite high satisfaction rates, just over...

Slideshows

Twitter chat: Unified Communications

Updated 11:00 am E.S.T. We wrapped up another engaging Twitter chat on Unified Communications and the drive for collaboration. Channel experts from Rogers and Cisco joined...