Service Archives - Page 4

‘Netflix’ for businesses tools, Shopify updates app store

Shopify’s app store is getting a facelift as the e-commerce company uses machine learning to try and create a more personalized experience for users. The Ottawa-based company announced the changes on Wednesday, with

Published on: September 7th, 2018 Meagan Simpson

HP’s newest retail solutions are designed to Engage

HP Inc. really wants to help retailers Engage their customers. On Wednesday the company unveiled the latest devices and service offerings for its Engage line of retail solutions: Engage Go Convertible, which allows

Published on: August 2nd, 2018 Eric Emin Wood

Salesforce adds chatbots to Service Cloud Einstein

Salesforce has added chatbots to its customer service platform. On Wednesday the company announced that its newest update to Service Cloud Einstein would include a full rollout of what it calls "Bots for

Published on: July 12th, 2018 Eric Emin Wood

Chatbots to deliver $11B USD in annual savings for retail, banking, and healthcare sectors by 2023: Juniper

A recent study by Juniper Research has concluded that chatbots are one digital transformation investment that really pays off. According to the Hampshire, U.K.-based firm's July 3 research paper, "How chatbots will transform

Published on: July 11th, 2018 Eric Emin Wood

Salesforce announces $100 million USD investment fund for Canadian startups

TORONTO – Salesforce.com Inc. thinks Canada has the potential to become a world leader in the tech industry, and is putting its money where its mouth is. On Thursday the CRM giant announced

Published on: May 3rd, 2018 Eric Emin Wood

Side-hustle gigs gain traction with new app

Building a side-hustle routine isn’t easy, but since its launch in Toronto last year, the Hyr platform is helping 7,000 people in the city find that elusive second job or extra shift. “We’re

Published on: April 11th, 2018 Alex Coop

Salesforce.org partners with United Way to launch Philanthropy Cloud

Salesforce.org is teaming up with United Way to launch a cloud service that connects corporations, employees and nonprofits at scale, the social enterprise company announced this morning. Philanthropy Cloud will be a social

Published on: February 27th, 2018 Alex Coop

Bell teams up with Huawei to successfully test 5G in Ontario

Huawei and Bell Canada want to bring Canadians living in rural communities 5G internet by spring 2018. The two companies conducted trial runs of Wireless to the Home (WTTH) technolgoy in Orangeville, Feversham

Published on: February 27th, 2018 Alex Coop

Hyundai Canada bringing online shopping tool to local dealers across Canada

Hyundai Auto Canada Corp. wants to make what is perhaps a person’s second biggest purchase in life much easier across Canada. The car company is piloting its existing Hyundai Express Shopping platform -

Published on: February 21st, 2018 Alex Coop

First-ever border control kiosk installed on cruise ship

Self-serve passport kiosks are taking airports around the world by storm as efforts to speed up customs processes using technology kick into full gear, and now they are coming to passenger cruise ships.

Published on: January 31st, 2018 Mandy Kovacs

TransferWise announces partnership with Montreal fintech Flinks

Six months after launching its Borderless account, international money transfer company TransferWise has found another way to improve its platform for Canadians by collaborating with a Montreal fintech startup. The partnership was a

Published on: January 17th, 2018 Alex Coop

Consumers expect smartphones to shoot VR within 5 years, don’t want AI taking over customer service

Even the world's most forward-thinking consumers are freaked out by the idea of human customer service being overtaken by machines, according to the latest Ericsson consumer trends report. Based on an online survey

Published on: January 3rd, 2018 Eric Emin Wood

Fjord predicts the blending of the digital and physical, blockchains and collaboration with AI

Navigating through rapid technological advancements in 2018 will require individuals and organizations to create experiences that blend the physical and digital world, develop greater transparency through blockchains and collaborate with AI, according to

Published on: December 20th, 2017 Alex Coop

Ontario’s digital officer modernizing government one service at a time

Ontario’ first chief digital officer has been on the job since April and has spent the first several months slowly chipping away at the government’s old legacy services. Hillary Hartley has been tasked

Published on: December 14th, 2017 Mandy Kovacs

Canadian firms place bets on Amazon Alexa to lift smart home, office markets

It's likely that many Canadians will be unwrapping either a Google Home or Amazon Echo out from under the tree this year, and some Canadian firms are betting the devices will serve as

Published on: November 20th, 2017 Brian Jackson