Service Archives - Page 3

Rogers and Twitter teaming up to offer tweet-based customer support

Twitter Inc. is developing a new customer support service for businesses, with Rogers Communications Inc. as its first Canadian client, the companies announced this week. As of Sept. 15, Rogers customers can use

Published on: September 17th, 2016 Eric Emin Wood

RBC turns to iPad app for real-time video translation services

The next time a customer walks into any Royal Bank of Canada (RBC) branch across the country and needs a translator to help communicate, the teller will simply pull out an iPad and

Published on: September 8th, 2016 Brian Jackson

Calgary-based telecom provider scolded by regulator for failing to resolve complaints

Calgary-based Vois Inc. has been booted out of participation with the Commissioner for Complaints for Telecommunications Services (CCTS) and could now face further penalties for falling out of compliance with regulators, according to an

Published on: August 11th, 2016 Brian Jackson

With Skipmenu, you can press 1 to speak with a robot, or your touchscreen to reach an actual person

Whether it's automated menus, offshore attendants, or faulty voice recognition software, consumers and business users alike have an embarrassment of riches to choose from when railing against customer service. But what if we

Published on: August 10th, 2016 Eric Emin Wood

Macy’s hires a new personal shopping assistant for customers – IBM’s Watson

A visitor to Macy's in Portland, Ore. or Miami, Fla. can now have their mobile device act as their personal shopping assistant, thanks to a joint venture between the 157-year-old retailer; cloud-based customer

Published on: July 21st, 2016 Eric Emin Wood

New Moneris offering automates foreign currency purchases for Canadian retailers

Merchants using Toronto-based Moneris Solutions Corp. point of sales (POS) will have a new feature to help customers visiting from across the border this long weekend, as the payments processor launches its new Dynamic Currency Conversion

Published on: June 29th, 2016 Eric Emin Wood

Movies aren’t Cineplex Entertainment’s only business

Digital menu displays probably aren't the first product that comes to mind when you think of Canadian film exhibitor Cineplex Entertainment Inc. - or the second, or third. Yet for more than a

Published on: June 23rd, 2016 Eric Emin Wood

Is this the financial industry’s ‘Uber moment?’

If you believe the hype, everything is being Uber-ized. But has financial technology had its Uber moment? That was the topic of discussion at one of the Economist Summit’s panels earlier this week

Published on: June 14th, 2016 Gary Hilson

Give your customer research a longer memory with Vision Critical’s new release

Imagine you're on the marketing team for, oh, say, a computer hardware manufacturer, and you're pitching your vision for selling the company's latest line of computers. Which campaign do you think will sound

Published on: May 27th, 2016 Eric Emin Wood

NetSuite gives retailers a leg up with new offerings

San Jose, Calif. – NetSuite Inc. is making it easier for brick-and-mortar retailers to delight their Internet-savvy customers. During this week’s SuiteWorld conference the cloud software giant released a retail apparel edition that,

Published on: May 19th, 2016 Eric Emin Wood

How shoe retailer Aldo digitized its retail efforts with SAP Hybris

It might be an icon in the world of footwear, but until recently Montreal-based Aldo Group didn't have much of a digital footprint: by the company's own admission, its previous iCongo servers were

Published on: May 10th, 2016 Eric Emin Wood

Mississauga’s SOTI helps McDonald’s UK roll out new tablet-based menus

At approximately 100 McDonald's restaurants across the U.K., the customers who walk in can order their meals on a touchscreen, charge their phones at their tables, and use tablets provided by the restaurant

Published on: May 9th, 2016 Eric Emin Wood

Thanks to PayPal, your customers can now return online purchases for free

If you've ever had a customer complain that the product they ordered online didn't match what they received, PayPal Holdings, Inc. would like to help you out. The e-commerce giant officially launched its

Published on: May 9th, 2016 Eric Emin Wood

Think today’s Canadians only want digital service? Not so fast [infographic]

That retailers of the future will need to reach their customers through digital means has been a drumbeat for so long it nearly lies at the heart of today's industry, but a new

Published on: May 6th, 2016 Eric Emin Wood

Telus subsidiary Koodo comes out on top in mobile customer satisfaction survey

Telus Corp. subsidiary Koodo Mobile is already known for touting the superiority of its customer service over competitors in its ads, but now the budget cell service provider really has something to brag

Published on: April 29th, 2016 Eric Emin Wood