Service Archives - Page 3

Mississauga’s SOTI helps McDonald’s UK roll out new tablet-based menus

At approximately 100 McDonald's restaurants across the U.K., the customers who walk in can order their meals on a touchscreen, charge their phones at their tables, and use tablets provided by the restaurant

Published on: May 9th, 2016 Eric Emin Wood

Thanks to PayPal, your customers can now return online purchases for free

If you've ever had a customer complain that the product they ordered online didn't match what they received, PayPal Holdings, Inc. would like to help you out. The e-commerce giant officially launched its

Published on: May 9th, 2016 Eric Emin Wood

Think today’s Canadians only want digital service? Not so fast [infographic]

That retailers of the future will need to reach their customers through digital means has been a drumbeat for so long it nearly lies at the heart of today's industry, but a new

Published on: May 6th, 2016 Eric Emin Wood

Telus subsidiary Koodo comes out on top in mobile customer satisfaction survey

Telus Corp. subsidiary Koodo Mobile is already known for touting the superiority of its customer service over competitors in its ads, but now the budget cell service provider really has something to brag

Published on: April 29th, 2016 Eric Emin Wood

Companies not integrating tech fast enough for customers, Dimension finds

With consumers embracing new points of contact such as social media and smartphone apps, and cloud and mobile technologies allowing for a seamless omni-channel experience, the call centres of the past must give

Published on: April 5th, 2016 Eric Emin Wood

OpenTable still providing five-star service after 18 years in a changing market

Founded in 1998 by San Francisco-based entrepreneur Chuck Templeton, OpenTable, Inc. has been inviting diners to make reservations online and helping restaurants manage them once they arrive for nearly 20 years. Of course,

Published on: March 16th, 2016 Eric Emin Wood

Canadian banks work with (not against) FinTech startups to bring innovation to the industry: Report

Banking tends to have a reputation for adopting new technologies slowly and cautiously, but an emerging breed of financial technology or “FinTech” companies are aiming to disrupt the global banking industry, and a

Published on: March 11th, 2016 David Hamilton

Watson plays Cupid: new set of APIs give IBM’s AI an emotional intelligence upgrade

LAS VEGAS — Thanks to a new set of algorithms, now IBM’s Watson technology can not only beat you at Jeopardy, but it can probably score more dates than you too. Well, Watson

Published on: February 25th, 2016 Brian Jackson

Fintech “Thinkubator” launched by Tangerine and Ryerson University

Toronto-based Tangerine Bank has taken a lead role in the development of Ryerson University's newest digital innovation space, the "Thinkubator," which the two organizations cofounded and officially launched today. Housed on the second

Published on: February 24th, 2016 Eric Emin Wood

Customer intelligence firm Vision Critical spins off research consulting division

Vancouver-based customer intelligence software firm Vision Critical is spinning off its North American research and consulting division and selling it to international customer intelligence services firm Maru Group, the companies announced today. Operating

Published on: February 24th, 2016 Eric Emin Wood

Interac collaborates with IBM to introduce new secure digital payment service

As mobile payments - and the security risks associated with them - gain traction, the need to protect users' personal information grows too, a fact that hasn't escaped the notice of Canada's leading

Published on: February 22nd, 2016 Eric Emin Wood

Salesforce to support Twitter’s customer service tools – here’s what it looks like

Salesforce.com will support Twitter's new customer service features in its Customer Success Platform cloud software, according to a blog post by Mike Milburn, general manager of Salesforce Service Cloud. Whenever Twitter launches a

Published on: February 19th, 2016 Brian Jackson

Salesforce announces bevy of product updates

Salesforce.com Inc. introduced several new product updates to its updated platform, along with some packaging and pricing changes to its services on Tuesday. The San Francisco-based firm previewed its product strategy for the

Published on: February 2nd, 2016 Brian Jackson

Versium brings top-drawer marketing analytics to the masses with new service

Pretend you work in the marketing department of an online university. You have a list of hundreds of thousands of potential students that you could target with the school’s next direct mail campaign,

Published on: January 27th, 2016 Eric Emin Wood

Ericsson’s new tools give any content producer ‘Netflix’ grade analytics

The average Canadian watches 26 hours of video per week, with half of the population watching through on-demand services such as Netflix and 45 per cent watching on smartphones, according to a 2015

Published on: January 25th, 2016 Eric Emin Wood