Service Archives - Page 3

AI use in customer service will continue to rise, Salesforce research says

The use of AI in customer service operations has already made a noticeable impact in recent times, and according to a report published by Salesforce Research, we should expect to see those numbers

Published on: March 22nd, 2019 Buckley Smith

Spotify to ban adblock users

In an update email sent out to all its subscribers last week, Spotify amended its terms and service to reserve the right to ban anyone using adblock with its service. Spotfiy has been combating modified

Published on: February 11th, 2019 Tom Li

Hashtag Trending: Rivals Apple and Samsung team up; smart grocery stores; Starship Musk

If you’re an IT pro interested in cloud security, don’t forget to attend the Cloud Security Summit being held Jan. 17 in downtown Toronto. I’ll be there covering it and ITWC’s own CIO

Published on: January 8th, 2019 Meagan Simpson

Microsoft and Kroger partner to bring ‘retail-as-a-service’ product to market

It seems like almost anything is available 'as-a-service' these days and today Microsoft Corp. and major U.S. grocery retailer The Kroger Co. are looking to bring to bring a new retail-as-a-service (RaaS) product

Published on: January 7th, 2019 Meagan Simpson

TomTom partnerships developing intelligent, autonomous driving solutions

Navigation technology firm TomTom announced two new partnerships today focused on creating intelligent and autonomous driving solutions. TomTom is working with Japanese automotive manufacturer Denso Corp. to combine its HD digital map product

Published on: January 4th, 2019 Meagan Simpson

Quickbooks announces updates to help small businesses with cash flow

Being an entrepreneur isn't easy, as co-owner of Tool Shed Brewing Company Graham Sherman put it to the audience at Quickbooks Connect conference, he would often found himself "crying into my pillow at

Published on: December 5th, 2018 Meagan Simpson

RBC launches ‘robo-advisor’ service for automated investing

The Royal Bank of Canada (RBC) is putting investment on autopilot, launching on Thursday a new 'robo-advisor' across Canada. RBC InvestEase is an online investment platform that offers automated advice, recommendations and ongoing portfolio

Published on: November 29th, 2018 Meagan Simpson

USMCA won’t affect Amazon Web Services Canada region: Gales

LAS VEGAS - New rules specific to cloud computing in the United States-Mexico-Canada Agreement (USMCA) won't affect how Amazon Web Services (AWS) operates in Canada, according to Eric Gales, country manager for AWS

Published on: November 29th, 2018 Brian Jackson

Irish software company wants to clean up Canada’s water

An Irish company is on a mission to clean up water, well to clean up water data that is; recently opening an office in Toronto, Klir is looking to move water compliance to

Published on: November 14th, 2018 Meagan Simpson

LinkedIn launches latest version of Company Pages

LinkedIn announced LinkedIn Pages, the latest generation of its Company Pages and Career Pages, to help “make it easier for brands, institutions and organizations...to foster constructive conversations with LinkedIn’s community.” A Nov. 14

Published on: November 14th, 2018 Shruti Shekar

Enterprises are struggling to adopt AI, Microsoft wants to help

Adopting artificial intelligence (AI) into actual business practices can be difficult, but Microsoft Corp. is looking to change that, announcing several technology updates aimed at helping businesses more easily adopt AI. At a San Francisco event

Published on: November 14th, 2018 Meagan Simpson

SAP to acquire survey software Qualtrics for $8 billion

Waldorf, Germany-based SAP SE announced it has made a deal to acquire survey software firm Qualtrics for $8 billion. Qualtrics is co-headquartered in Provo, Utah and Seattle, Wash. and identifies itself as a

Published on: November 12th, 2018 Brian Jackson

Lift & Co. introduces user-driven cannabis data bank

In light of cannabis legalization in Canada today, Lift & Co. is introducing a user-driven databank to help consumers select the proper solution for their needs - think of it as a personalization engine for

Published on: October 17th, 2018 Tom Li

Discount Contact Lens taps into voice-activated shopping through Amazon Alexa Skills

Not a lot of people are shopping for things through Amazon’s Alexa, but Discount Contact Lens wants to change that and says that there is “going to be a growing” market to shop

Published on: September 27th, 2018 Shruti Shekar

Salesforce introduces Einstein Voice Assistant

Getting daily briefings from Alexa or Google Home is a convenient way to get morning news, but imagine if you could get personalized daily briefings about key metrics and priorities for your businesses.

Published on: September 20th, 2018 Meagan Simpson