Service Archives - Page 2

Uber-like app wants to bring caddies back to the game of golf

The Uber model has transformed the mobile app world, and the golf industry is next. A US-made smartphone app called Looper wants to bring golf caddies back to the game by making caddies

Published on: July 19th, 2017 Mandy Kovacs

Enercare mobilizing a legacy industry

It’s difficult to disrupt and transform an industry with set-in-stone, legacy business processes, but that’s exactly what Enercare Inc. has done with the HVAC sector. The Toronto-based heating, cooling, water heating and sub-metering

Published on: June 2nd, 2017 Mandy Kovacs

Canadians are happy with their wireless carriers

Canadian wireless carrier customer satisfaction is on the rise according to the J.D. Power 2017 Canadian Wireless Customer Care Study. Based on a 1,000 point scale, the overall Canadian wireless customer care satisfaction

Published on: May 2nd, 2017 Alex Radu

Retailers rejoice: Mastercard bringing mobile ordering platform to Canada

Mastercard Inc. announced at Mobile World Congress this week that it would be expanding its mobile ordering and payment platform, Qkr! with Masterpass, to six new markets including Canada. Aimed at retailers in

Published on: March 2nd, 2017 Eric Emin Wood

Streamline and support your customer service teams with Salesforce’s new AI platform is using artificial intelligence (AI) to add an ounce of prevention to customer service. This week the San Francisco-based customer relationship management (CRM) giant released Service Cloud Einstein, a new platform that

Published on: February 15th, 2017 Eric Emin Wood

New Square services allow retailers to save payment information both in-store and online

For years, a major advantage online retailers have wielded over their bricks-and-mortar brethren is an ability to save their customers' payment information - until now. Today, San Francisco-based Square Inc., a financial services,

Published on: January 25th, 2017 Eric Emin Wood

Optimizing customer service will be driven by AI and collaboration, Salesforce says

The future of exceptional customer service will be a united front powered by artificial intelligence. That’s the theme of Saleforce’s Second Annual State of Service Report, which surveyed more than 2,600 customer service professionals worldwide

Published on: January 12th, 2017 Gary Hilson

Bell, Rogers received fewer complaints than usual this year – CCTS

For the third year in a row the number of complaints filed by Canadian telecom customers has dropped, according to the Commissioner for Complaints for Telecommunications Services (CCTS). In its 2015 - 2016

Published on: November 25th, 2016 Alex Radu

Black Friday is for the kids, SAS Canada finds

It looks like most Canadians are still doing a lot of their Christmas shopping in-store, but digital technology is shaping the expectations they have for their bricks-and-mortar experiences, a new report by SAS

Published on: November 24th, 2016 Gary Hilson

Salesforce outlines 4 ways brands can thrill the connected customer

New research puts customers in the driver’s seat when it comes to determining which companies lead in the digital age. According to a new report, "The State of the Connected Customer," 62

Published on: November 16th, 2016 Gary Hilson

Vidyard reaches out to customer service agents at Dreamforce

SAN FRANCISCO - Kitchener, Ont.-based Vidyard is deepening its integration with Salesforce at the cloud software vendor's annual Dreamforce conference, releasing a new tie-in for the Service Cloud. Founded as a video marketing

Published on: October 6th, 2016 Brian Jackson

Rogers and Twitter teaming up to offer tweet-based customer support

Twitter Inc. is developing a new customer support service for businesses, with Rogers Communications Inc. as its first Canadian client, the companies announced this week. As of Sept. 15, Rogers customers can use

Published on: September 17th, 2016 Eric Emin Wood

RBC turns to iPad app for real-time video translation services

The next time a customer walks into any Royal Bank of Canada (RBC) branch across the country and needs a translator to help communicate, the teller will simply pull out an iPad and

Published on: September 8th, 2016 Brian Jackson

Calgary-based telecom provider scolded by regulator for failing to resolve complaints

Calgary-based Vois Inc. has been booted out of participation with the Commissioner for Complaints for Telecommunications Services (CCTS) and could now face further penalties for falling out of compliance with regulators, according to an

Published on: August 11th, 2016 Brian Jackson

With Skipmenu, you can press 1 to speak with a robot, or your touchscreen to reach an actual person

Whether it's automated menus, offshore attendants, or faulty voice recognition software, consumers and business users alike have an embarrassment of riches to choose from when railing against customer service. But what if we

Published on: August 10th, 2016 Eric Emin Wood