Service Archives - Page 2

Bell, Rogers received fewer complaints than usual this year – CCTS

For the third year in a row the number of complaints filed by Canadian telecom customers has dropped, according to the Commissioner for Complaints for Telecommunications Services (CCTS). In its 2015 - 2016

Published on: November 25th, 2016 Alex Radu

Black Friday is for the kids, SAS Canada finds

It looks like most Canadians are still doing a lot of their Christmas shopping in-store, but digital technology is shaping the expectations they have for their bricks-and-mortar experiences, a new report by SAS

Published on: November 24th, 2016 Gary Hilson

Salesforce outlines 4 ways brands can thrill the connected customer

New research puts customers in the driver’s seat when it comes to determining which companies lead in the digital age. According to a new Salesforce.com report, "The State of the Connected Customer," 62

Published on: November 16th, 2016 Gary Hilson

Vidyard reaches out to customer service agents at Dreamforce

SAN FRANCISCO - Kitchener, Ont.-based Vidyard is deepening its integration with Salesforce at the cloud software vendor's annual Dreamforce conference, releasing a new tie-in for the Service Cloud. Founded as a video marketing

Published on: October 6th, 2016 Brian Jackson

Rogers and Twitter teaming up to offer tweet-based customer support

Twitter Inc. is developing a new customer support service for businesses, with Rogers Communications Inc. as its first Canadian client, the companies announced this week. As of Sept. 15, Rogers customers can use

Published on: September 17th, 2016 Eric Emin Wood

RBC turns to iPad app for real-time video translation services

The next time a customer walks into any Royal Bank of Canada (RBC) branch across the country and needs a translator to help communicate, the teller will simply pull out an iPad and

Published on: September 8th, 2016 Brian Jackson

Calgary-based telecom provider scolded by regulator for failing to resolve complaints

Calgary-based Vois Inc. has been booted out of participation with the Commissioner for Complaints for Telecommunications Services (CCTS) and could now face further penalties for falling out of compliance with regulators, according to an

Published on: August 11th, 2016 Brian Jackson

With Skipmenu, you can press 1 to speak with a robot, or your touchscreen to reach an actual person

Whether it's automated menus, offshore attendants, or faulty voice recognition software, consumers and business users alike have an embarrassment of riches to choose from when railing against customer service. But what if we

Published on: August 10th, 2016 Eric Emin Wood

Macy’s hires a new personal shopping assistant for customers – IBM’s Watson

A visitor to Macy's in Portland, Ore. or Miami, Fla. can now have their mobile device act as their personal shopping assistant, thanks to a joint venture between the 157-year-old retailer; cloud-based customer

Published on: July 21st, 2016 Eric Emin Wood

New Moneris offering automates foreign currency purchases for Canadian retailers

Merchants using Toronto-based Moneris Solutions Corp. point of sales (POS) will have a new feature to help customers visiting from across the border this long weekend, as the payments processor launches its new Dynamic Currency Conversion

Published on: June 29th, 2016 Eric Emin Wood

Movies aren’t Cineplex Entertainment’s only business

Digital menu displays probably aren't the first product that comes to mind when you think of Canadian film exhibitor Cineplex Entertainment Inc. - or the second, or third. Yet for more than a

Published on: June 23rd, 2016 Eric Emin Wood

Is this the financial industry’s ‘Uber moment?’

If you believe the hype, everything is being Uber-ized. But has financial technology had its Uber moment? That was the topic of discussion at one of the Economist Summit’s panels earlier this week

Published on: June 14th, 2016 Gary Hilson

Give your customer research a longer memory with Vision Critical’s new release

Imagine you're on the marketing team for, oh, say, a computer hardware manufacturer, and you're pitching your vision for selling the company's latest line of computers. Which campaign do you think will sound

Published on: May 27th, 2016 Eric Emin Wood

NetSuite gives retailers a leg up with new offerings

San Jose, Calif. – NetSuite Inc. is making it easier for brick-and-mortar retailers to delight their Internet-savvy customers. During this week’s SuiteWorld conference the cloud software giant released a retail apparel edition that,

Published on: May 19th, 2016 Eric Emin Wood

How shoe retailer Aldo digitized its retail efforts with SAP Hybris

It might be an icon in the world of footwear, but until recently Montreal-based Aldo Group didn't have much of a digital footprint: by the company's own admission, its previous iCongo servers were

Published on: May 10th, 2016 Eric Emin Wood