Artificial Intelligence (AI) projects have become a buzzword catch-all phrase to encompass more a technology trend as opposed to the actual technology. This is not new. I did my PhD over 20 years ago in a field of AI, Expert Systems, when that was the buzzword. We now hardly hear of Expert Systems where human decision processes are encoded into the program logic. Some of its claims were unrealistic just as AI linked concepts such as natural language processing and machine learning are today.

So what is AI? According to Wikipedia, the term “Artificial Intelligence” is often used to describe machines (or computers) that mimic “cognitive” functions that humans associate with the human mind, such as “learning” and “problem-solving”.

There is no doubt it is a growing industry. IDC – a global technology research organization – predicts worldwide annual spending on cognitive and Artificial Intelligence systems will reach $77.6B in 2022. Large organizations spend millions of dollars on AI-based applications but smaller organizations simply can not afford that.

Today’s promises for AI are so great and the AI projects are raising such hopes that in most cases they can not be realistically met. But why can’t they, you ask. The issue is that it is not about just developing the right type of technology. It is also ensuring that the right kind of data has been collected over many years and just as importantly knowing what specific data is needed to support the technology being used to get the desired end results.

So what should you do if you are a small organization and want to use AI? Here are three important considerations.

First, AI’s strength is its predictive capability based on having a great deal of historical data available. You have to know what you want the AI system to predict. For example, future sales of boots depending on weather data.

Second, you have to have sufficient and relevant data to analyze to “feed” the AI system. And you need to have a way of creating baseline values for the prediction based on past data such as previous sales when there was a sudden snowstorm.

Third, you need to have experienced and trained staff to define, create, and maintain the AI program.

Don’t misunderstand me, I’m not saying AI is just hype but I am cautioning particularly for smaller organizations that careful assessment needs to take place before embarking on a project that may not succeed even if the answers to the three considerations above are positive and definitely won’t if the answers are no.

 

 

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Jim Love, Chief Content Officer, IT World Canada
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Catherine Aczel Boivie
Dr. Catherine Aczel Boivie is a widely respected executive with over 30 years of experience in the leadership of advancing the value of information technology as a business and education enabler. Prior executive roles includes: CEO Inventure Solutions and Senior Vice President of Information Technology/Facility Management for Vancity Credit Union; SVP of IT and Chief Information Officer at Pacific Blue Cross and Canadian Automobile Association of British Columbia. Catherine is also an experienced board member serving on several boards, including those of Commissioner for Complaints for Telecom-television Services, Canada Foundation for Innovation and MedicAlert Canada. Dr. Boivie is the founding Chair and President of the Chief Information Officers (CIO) Association of Canada that has over 400 Chief Information Officers as members across Canada. She has been publicly recognized for her contributions, including being named as one of Canada's top 100 most powerful women by the Women's Executive Network in the "Trailblazers and Trendsetters" category and the recipient of the Queen Elizabeth Diamond Jubilee medal for being a "catalyst for technology transformation".