Articles By Thomas Wailgum

Why younger workers shun business software and what to do about it

We can talk on and on about enterprise software ROI, TCO, upgrades, integration, delivery models, SaaS vs. on-premise, maintenance fees, but we tend to forget about usability. As in, are the employees who

Published on: November 4th, 2009 Thomas Wailgum

Star wars offers real world lessons in managing your career

It's been really difficult using the Force to convince your HR manager or boss to see things your way: Your threats of turning fellow workers to the Dark Side sound hollow and that

Published on: October 30th, 2009 Thomas Wailgum

‘The fixer’ helps kill or cure troubled IT projects

Jason Coyne describes his unusual job in many ways: Marriage counselor. The Equalizer. Relationship guru. Project conscience. Resolution manager. The Fixer. To those groups toiling away on your garden-variety technology implementation-the vendor, the

Published on: October 23rd, 2009 Thomas Wailgum

Former IT leader Walmart loses its path in Web 2.0 world

Sam Walton didn't care much for technology. The legendary patriarch of Wal-Mart Stores was well-known for his lack of excitement about "computers," as he called the company's IT systems. "Truthfully, I never viewed

Published on: August 31st, 2009 Thomas Wailgum

Sales gurus go low tech to make high-impact presentations

High-tech sales pitches have historically fallen into one of two categories: not so bad or awful. Typically, representatives from the prospective customer-clustered together on one side of a conference table-have had to endure

Published on: June 15th, 2009 Thomas Wailgum

Five free ways to smarten and sharpen your customer focus

It's not shocking that many companies are scaling back, delaying or canceling IT projects. Recent Gartner survey data of 475 IT decision makers in global enterprises with 1,000 or more employees found that

Published on: June 3rd, 2009 Thomas Wailgum

5 ways to botch up your next presentation

Carmine Gallo, presentation coach and author of the upcoming book The Presentation Secrets of Steve Jobs (McGraw-Hill, October 2009), has counseled many executives on how to give a great presentation. He's also witnessed

Published on: May 25th, 2009 Thomas Wailgum

Ten things that peeve me about tech — and 10 that please

Sure, spyware, spam and wireless routers that have the lifespan of a mosquito annoy us all. But what do we really hate about technology? Here's my top 10 list: 1. People Who Talk

Published on: April 16th, 2009 Thomas Wailgum

ROI should be top of mind in small business ERP rollouts

For small and midsize businesses, ERP implementations can be dicey ventures. Such rollouts involve not only huge capital outlays, but also long implementation times, significant IT resources and intense cultural change. These factors

Published on: April 6th, 2009 Thomas Wailgum

Software figures out “nirvana position” for Coke on store shelves

You'd probably be surprised at the amount of time that the people who place Coca-Cola products on retailers' shelves spend thinking about how and why you choose a particular soft drink. You might

Published on: April 1st, 2009 Thomas Wailgum

Starbucks brews up new business strategy with double shot of IT

Starbucks is normally a lightning rod for coverage from the business and consumer media, especially when its financial news is bad. But news reports of its latest shareholder meeting and strategy discussions got

Published on: March 25th, 2009 Thomas Wailgum

Wal-Mart to bring electronic health records into small medical offices

Wal-Mart's IT group has been known for a lot of things over the years: supply chain excellence and arrogance, bullying its suppliers, leading-edge technology adoption, mistrust of ERP and off-the-shelf retail BI applications,

Published on: March 17th, 2009 Thomas Wailgum

Top 5 tips for success when working from home

Not many people can claim to have been telecommuting for as long as Jack Nilles has been untethered from office life. In 1973, Nilles coined the terms "telework" and "telecommuting," and he's been

Published on: March 9th, 2009 Thomas Wailgum

15 things this telecommuter misses about the office

What do I miss about working in the office? Let's start with the way to any man's heart: his stomach. See related stories: Sharp rise in telecommuting as Canadian firms strive to cut

Published on: February 27th, 2009 Thomas Wailgum

Facebook users worldwide protest site’s controversial privacy practices

You didn't actually read through the Facebook Terms of Use webpage when you signed up for a Facebook account, did you? By my count, it's more than 3,700 words of legal mumbo jumbo

Published on: February 19th, 2009 Thomas Wailgum