Articles By John Edwards

Ultraportable laptops

They're highly portable, inexpensive, very popular -- and a potential security nightmare. Running against the trend of mobile computers featuring progressively larger processors, memory, storage, screens and price tags, ultraportable laptops promise to

Published on: December 22nd, 2008 John Edwards

Pinpoint customer dissatisfaction faster with text analytics

If you're in the hotel business, customer satisfaction isn't just a key metric, it's one that can make or break the company.But until recently, addressing sources of customer dissatisfaction was taking too long

Published on: April 18th, 2008 John Edwards

What the laptop of the future will look like

Notebook vendors should pay more attention to their enterprise customers, says Gabriel Vitus, IT director of the Vancouver-based Certified General Accountants Association of Canada. "Not only on the big issues, but also on

Published on: February 28th, 2008 John Edwards

Why Microsoft Excel just won’t get it done anymore

Janis O'Bryan views traditional spreadsheet applications in the same light as floppy drives, dial-up modems and other dusty IT relics. “In many respects, it's simply time to move on,” says the CIO for

Published on: September 26th, 2007 John Edwards