Articles By Greg Meckbach

Avaya, Cisco team for call re-routing

Two major equipment manufacturers are offering products designed to allow private branch exchanges to re-route incoming calls directly to workers’ personal cellular phones.Avaya Inc. and Cisco Systems Inc.’s extension-to-cellular technologies are designed allow

Published on: October 26th, 2005 Greg Meckbach

Call centre operators want to route more calls to remote agents but management, security are concerns

Contact centre is becoming an oxymoron, as more companies are routing calls to people working at home or in a different location, and this can affect both the security and the quality of

Published on: October 20th, 2005 Greg Meckbach

News Briefs – Cisco Systems Inc.

The San Jose, Calif.-based equipment manufacturer announced its Business Communications Solution, which includes 12 new products and 10 upgrades to existing products, last month. The product set includes the Catalyst Express 500 Series

Published on: October 20th, 2005 Greg Meckbach

Allstream installing and testing radio-frequency identification hardware

In addition to professional services and customized installations, the carrier is offering RFID Go and RFID Comply products, both of which include hardware testing.Allstream had already installed RFID in a warehouse in Oakville,

Published on: October 20th, 2005 Greg Meckbach

Telecom carriers offer more IT wares on top of traditional access services

But as carriers and enterprises combine voice and data on to the same networks, as as the worlds of IT networking and telecom converge, the carriers are ramping up their IT services that

Published on: October 20th, 2005 Greg Meckbach

Calling remote agents

Contact centre is becoming an oxymoron, as more companies are routing calls to people working at home or in a different location, and this can affect both the security and the quality of

Published on: October 20th, 2005 Greg Meckbach

Point of contact

As more companies route calls to people working at home or in different locations, security and the quality of service need attention, experts say.“The reality of call centres today is you need a

Published on: October 4th, 2005 Greg Meckbach

Remote call centre workers need secure, reliable access

“The reality of call centres today is you need a lot of remote capability for people who are going to work off-site,” said telecommunications analyst Jon Arnold, principal of J. Arnold & Associates

Published on: October 4th, 2005 Greg Meckbach

Wireless mesh aimed at cities, hospitals, campus environments

Wireless mesh networks, which allow access points to route traffic to one another instead of through a cable, will initially be popular in both campus environments and with municipal governments, experts predict.Early adopters

Published on: September 26th, 2005 Greg Meckbach

Beware of pre-standard equipment or hardware with proprietary features

A statement like this is bound to evoke howls of protest from some telecom equipment manufacturers, who will tell you SIP is a standard that lets IP telephony gear work together, while vendors

Published on: September 26th, 2005 Greg Meckbach

Wireless mesh technology poised for standard

Wireless mesh networks, which allow access points to route traffic to one another instead of through a cable, will initially be popular in both campus environments and with municipal governments, experts predict.Early adopters

Published on: September 22nd, 2005 Greg Meckbach

Wireless mesh technology poised for standard

Wireless mesh networks, which allow access points to route traffic to one another instead of through a cable, will initially be popular in both campus environments and with municipal governments, experts predict. Early

Published on: August 16th, 2005 Greg Meckbach

Trend Micro revises spyware approach

Trend Micro unveiled this week a gateway application, InterScan Web Security Suite 2.5, designed to prevent spyware, viruses and other potentially harmful files from entering corporate networks. InterScan Web Security Suite 2.5 available

Published on: June 30th, 2005 Greg Meckbach

Canapen Group reaches out to secure remote workers

Remote management systems for IT administrators have been around for some time, but an Edmonton-based property and asset management firm is taking it one step further. The Canapen Group, which manages real estate

Published on: June 23rd, 2005 Greg Meckbach

Investment services firm picks VoIP for remote telecom

When Sue Dabarno is in Florida, she can take phone calls from her clients and customers in Canada without anyone knowing she is south of the border. This is because the executive vice-president

Published on: June 13th, 2005 Greg Meckbach