Articles By Erik Heinrich

Breaking the voice-data barrier

Adam Sudol remembers his voice specialist's prickly attitude toward working with the company's data team to roll out a VoIP system at a call centre in Peterborough, Ont., less than a year ago.

Published on: May 9th, 2005 Erik Heinrich

YVR tackles Olympic-sized problem

Kevin Molloy had his eureka moment almost as soon as his boss asked him to solve the most challenging problem of his career: Processing some two million passengers at Vancouver International Airport the

Published on: April 25th, 2005 Erik Heinrich

Extending patient care

Toronto's University Health Network (UHN) — Canada's biggest hospital group with 1,200 physicians and more than 800 beds at Toronto General, Toronto Western and Princess Margaret hospitals — understands the value of out-sourcing

Published on: October 8th, 2004 Erik Heinrich

Burger King upgrades ‘dinosaur’ phone system with VoIP

Grant Sutherland, business systems manager at Burger King Restaurants of Canada Inc., describes his company's legacy telephone system in blunt terms: ""It wasn't quite a dinosaur, but it was close."" It is hard

Published on: September 30th, 2004 Erik Heinrich

Creative Licensing

When Aegent Energy Advisors opened its doors for business in Jan. 2002, the Toronto-based consultancy had some bright ideas about how to make a name for itself. For example, the seven-person operation knew

Published on: September 9th, 2004 Erik Heinrich

Book Review

Things are not going well for the U.S. military in Iraq. Graphic images depicting the torture of prisoners and an inability to subdue terrorist networks in that country have raised troubling questions about

Published on: September 9th, 2004 Erik Heinrich

Connecting the dots

As a senior manager you probably know how many projects you have in your portfolio, and how much money you have allocated to each one. You also likely know how or why the

Published on: April 8th, 2004 Erik Heinrich

The Big Five

Now and again CIOs like to take stock of their situation — particularly in the first quarter of a new year, when more rather than less seems possible — and Don Parker of

Published on: March 5th, 2004 Erik Heinrich

E-Banking on it

Just up the street from Scotia Plaza -- one of the most distinctive landmarks in Toronto's skyline, 68 storeys of red granite that shimmers in the sun -- is Scotiabank Group's other red

Published on: February 9th, 2004 Erik Heinrich

The Mobility Express

DAY 1: 3:30 p.m., Thursday, Sept. 25 I'm sitting at the Epic lounge of the Fairmont Royal York in downtown Toronto with three people who, in one way or another, are helping to

Published on: January 12th, 2004 Erik Heinrich

Does your team have the tools it needs?

Teamwork is the cornerstone of any successful enterprise. Without it your company is not going to the business equivalent of the Stanley Cup playoffs. So why do only a minority of Canadian business

Published on: January 12th, 2004 Erik Heinrich

Business as Usual

When the lights went out across the Greater Toronto Area at 4:10 p.m., August 14, 2003, ADP Canada — a company whose main job is providing payroll services for 30,000 clients — did

Published on: November 11th, 2003 Erik Heinrich

Spam Alert

About 18 months ago John Mather, CIO of Toronto-based Manulife Financial, noticed a disturbing trend. Whenever he paid a visit to his company's claims centre in Waterloo, Ont., he was approached by a

Published on: October 3rd, 2003 Erik Heinrich

Is it time your security cop was certified?

CAs, CGMAs and MBAs. We all know who they are. But what's a CISSP? If you do not know, that may soon change. The reason is the events of Sept. 11 2001 combined

Published on: October 2nd, 2003 Erik Heinrich

Finding a way

KWH Pipe Canada, a Mississauga, Ont.-based specialty manufacturer of large-diameter pipe used in a variety of industrial applications — from waste-water management to mining — lives and dies by the ability of its

Published on: August 29th, 2003 Erik Heinrich