Articles By Dom Constantini

Break-fix and the evolution of customer service

To understand how customer service evolved to where it is today, we should briefly go back to the days where it all began. In the mid 70’s, the explosion of the word processing

Published on: April 21st, 2004 Dom Constantini

A sense of urgency

I don’t know how this phrase first originated nor where it was invented, but I do know how quickly it loses it’s meaning when the good old boys club takes control of an

Published on: March 17th, 2004 Dom Constantini

Customer Satisfaction – The Road to Success

According to research, 80 per cent of 'very satisfied' customers will renew business with existing suppliers usually without hesitation. The key word here is 'very', not just satisfied or almost satisfied. So the

Published on: February 11th, 2004 Dom Constantini