Coming wireless churn tsunami underscores importance of customer service

Some wireless carriers may be about to get a hard lesson in the value of customer service, with changes to the CRTC’s Wireless Code meaning an unprecedented number of wireless contracts are due

Published on: May 14th, 2015 Jeff Jedras

OpenMedia kicks off global petition campaign for net neutrality

OpenMedia.ca is launching a week-long campaign, aiming to get people to sign a petition supporting net neutrality - the concept that Internet service providers should treat all Internet traffic equally, without giving any

Published on: September 8th, 2014 Candice So

Wireless incumbents see lower customer satisfaction ratings than new entrants: survey

The Canadian Radio-television and Telecommunications Commission's (CRTC) new wireless code that came into effect at the end of 2013 is having a positive impact on overall Canadian satisfaction with their wireless provider, according

Published on: May 8th, 2014 Brian Jackson

Rogers launching $9.99-a-day data plan for international roaming

Rogers Communications Inc. has launched a new set of international roaming plans – and one of them is a plan for around $9.99 per day for data. In an announcement today, Rogers said

Published on: April 15th, 2014 Candice So

What to expect from the wireless spectrum auction

The government is set for another round of auctioning, selling off licenses for blocks of spectrum to the telecommunications companies serving customers across Canada. With 11 companies set to bid in Tuesday's auction, we've

Published on: January 13th, 2014 Candice So

2013: A year of disappointments

As the year closes, it is difficult to look back on the last 12 months in the Canadian IT sector with anything but pangs of disappointment. The year began with hope the country’s

Published on: December 23rd, 2013 Howard Solomon

Guide to wireless roaming in U.S. without ‘bill shock’

If you’re heading to the U.S. over the holidays, you may be considering putting your smartphone on airplane mode for as long as you’re outside Canada. That’s not a bad move, given the

Published on: December 13th, 2013 Candice So

Bell joins global M2M group, gains more traction in Europe

Bell Canada Enterprises Inc. has joined the Global M2M Association, making it the first Canadian wireless carrier to join the association that supports machine to machine (M2M) deployments worldwide. M2M deployments allow machines

Published on: November 6th, 2013 Candice So

Telus buys Public Mobile in government approved deal

The new entrant wireless carrier that once said it would come out of any market consolidation as a buyer - not a seller - has been acquired today by Burnaby, B.C.-based Telus Corp.

Published on: October 23rd, 2013 Brian Jackson

Fongo creates new brand-friendly skins for its app

Canadian mobile telecommunications company Fongo Inc. has launched a new program that will allow its users to create customizable skins for its app. Branded as “Fongo Faces,” the program allows users to play

Published on: May 7th, 2013 Candice So

Government searches for spectrum to fuel wireless competition

The federal government released more details about how it plans to ensure a fourth wireless carrier in each region across Canada to compete with the wireless incumbent triad of Bell, Rogers, and Telus.

Published on: March 7th, 2013 Brian Jackson

Wind, Mobilicity split on Ottawa spectrum ruling

Canada's small mobile carriers are split on their opinion on the government's earlier announcement to open allow them greater access to foreign capital. The new auction rules “are a victory for Canadian consumers,”

Published on: March 15th, 2012 ITBusiness Staff

Long distance toll fraud on the rise: complaints commissioner

Canada's Commissioner for Complaints for Telecommunications Services (CCTS) yesterday urged small and medium sized businesses to monitor their private branch exchange (PBXs) for suspicious activities following a resurgence of complaints about long distance

Published on: November 7th, 2011 Nestor Arellano

A review of Videotron’s new cell phone plans

Quebecor’s Videotron launched its Wireless network recently (Sept 9) and we took the opportunity to review its cell phone plans which they recently introduced. Unlike the new entrants, Wind Mobile, Mobilicity and Public

Published on: October 11th, 2010 Yale Holder