Streamline and support your customer service teams with Salesforce’s new AI platform

Salesforce.com is using artificial intelligence (AI) to add an ounce of prevention to customer service. This week the San Francisco-based customer relationship management (CRM) giant released Service Cloud Einstein, a new platform that

Published on: February 15th, 2017 Eric Emin Wood

More than 90% of online shoppers aren’t planning to buy anything either

It's a well-documented fear among bricks-and-mortar retailers that many of the future customers who walk through their doors are "showrooming" - examining something they'd like to buy in the real world before purchasing

Published on: February 10th, 2017 Eric Emin Wood

West coast skin care company leverages cloud to support U.S. expansion

Expanding into new markets is a challenge in and of itself, but when it’s a complex business and your financial management software can’t keep up, it’s time to make some changes. Vancouver-based Skoah

Published on: February 2nd, 2017 Gary Hilson

New Square services allow retailers to save payment information both in-store and online

For years, a major advantage online retailers have wielded over their bricks-and-mortar brethren is an ability to save their customers' payment information - until now. Today, San Francisco-based Square Inc., a financial services,

Published on: January 25th, 2017 Eric Emin Wood

New Adobe software features help retailers deliver a more personalized experience

Today's customers are more connected - and have higher expectations - than ever before, and Adobe Systems Inc. wants to help retailers meet their demands. On Tuesday the company unveiled a series of

Published on: January 18th, 2017 Eric Emin Wood

Generation Z doesn’t prefer to shop online

Generation Z doesn't prefer to just shop online, making the in-store experience still a vital part of the business. Despite what you'd think, the first digitally native generation actually prefers to shop at

Published on: January 13th, 2017 Alex Radu

Turn your shelving price stickers into a data gathering tool with shelfPoint

Retailers and brands already have access to intelligent packaging and intelligent labels for their products - so they might as well have intelligent shelves to stock them on. That appears to be the

Published on: January 12th, 2017 Eric Emin Wood

I now have a 3D-printed figurine of myself – and you can order one too!

If nothing else, Artec 3D certainly knew how to grab my attention. Before I took off to San Diego to attend this year's Adobe MAX conference, I received the following message in my

Published on: December 20th, 2016 Eric Emin Wood

Pinterest brings “Promoted Pins” service to Canada

Pinterest wants to help Canadian business owners have a happier holiday season. Starting this month, the San Francisco-based retail and activity listing site/mobile app is inviting Canadian businesses to purchase "Promoted Pins," two

Published on: December 14th, 2016 Eric Emin Wood

Could Amazon’s ‘cashier-free’ grocery store be the future of retail?

Have you ever wanted to walk out of the grocery store without paying? Now you can - sort of. Amazon Inc. has opened a new grocery store in its hometown of Seattle without

Published on: December 6th, 2016 Alex Radu

E-tailers got a better deal from Cyber Monday than Black Friday, Adobe finds

Black Friday might get the lion's share of press, but this year's Cyber Monday was the better deal for online retailers, Adobe Systems Inc.'s marketing research division has found. Data collected by Adobe

Published on: December 2nd, 2016 Eric Emin Wood

Staples developing commercial drone delivery service with Vaughan-based firm

Commercial drone delivery could arrive sooner than you think, if the Canadian arm of Staples Inc. has its way. On Tuesday, the office supply giant announced that it was collaborating with Vaughan, Ont.-based

Published on: November 30th, 2016 Eric Emin Wood

Deloitte: Canadian retailers are losing the omnichannel war against U.S. rivals

Canadian retail’s slow adoption of mobile and analytics technology is magnifying the growing threat it already faces from U.S. competitors, new research suggests. According to the 2016 Omnichannel Customer Experience Index just released by

Published on: November 29th, 2016 Christine Wong

Walmart Canada tests 3D printed products in time for Christmas

Many of us would love to create the perfect unique gift for family and friends at Christmas, but if you’re not crafty or can’t knit a sweater to save your life, perhaps 3D

Published on: November 25th, 2016 Gary Hilson