U.S.-based security solutions provider Trustwave Holdings Inc. is launching a new managed services offering – and it’s promising that businesses that sign up for it will never get infected with malware.

Trustwave’s new Managed Anti-Malware Service comes with a guarantee of zero malware, meaning it will stop 100 per cent of malware coming in through the web, including zero-day attacks.

To protect a company from malware, when an end user – for example, a business’ employee – is working on a web browser and tries to load a web page, Trustwave will quickly check the page for any activity that points to malware, like malware that tries to crash a browser when a page is opened. If it finds that kind of activity, it will block the malware and its server will recompile the web page. The entire process takes around 100 milliseconds, meaning end users won’t notice any disruptions.

If a customer finds malware does somehow get past its system, Trustwave will give that customer a free one-month extension of the service. Customers will be able to file a malware report once per quarter.

Essentially, what Trustwave is doing is unique – it’s not letting in any malware at all, unlike techniques like sandboxing that allow one computer to be infected to be able to recognize the malware and then try to fix it afterwards.

“We’re doing behaviour-based analysis,” says Stephen Brunetto, Trustwave’s director of product management. “Instead of doing a cat-and-mouse game of letting malware through and then remediating, we’ll always block malware and keep it off your system.”

And as part of a company-wide strategy to offer more managed services, it will also take care of its customers’ security operations, including setting up their security policies and helping them maintain their hardware, he adds.

While Trustwave has been using its Secure Web Gateway technology for years one new feature being added to its managed service is the ability of the company to look for patterns in anonymized customer data to see if new forms of malware are cropping up. Trustwave researchers get anonymized data from all of its customers, helping them pinpoint where malware might be coming from.

On the front end, the service gives a customer visibility into what sites its employees are visiting, whether the service has blocked any malware, and so on, pulling all of this data into reports and dashboards. Trustwave consultants assigned to work specifically with a customer will also be able to see this data.

In terms of pricing, Brunetto wouldn’t name an exact figure. However, he says it’s a “slight premium” over a subscription-based web gateway solution, where a business would pay for the solution but also have to assign staff members to manage it themselves.

For more on Trustwave’s new solution, head on over here.

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