Tax calc on-demand
Avalara Inc.‘s AvaTax ST sales tax calculation service for Best Software’s ACCPAC Advantage SeriesT accounting system works behind the scenes to provide small and mid-sized businesses on-demand services, rather

than purchased, in-house software. AvaTax ST eliminates the burden of sales tax compliance issues and reduces audit risk. AvaTax ST eliminates data entry, research, inaccuracies and reporting from multiple sources of data at remittance time.</P

Get a LifeDrive
PalmOne Canada‘s first mobile manager, called LifeDrive, fuses business productivity tools and entertainment applications. Designed for users with a significant volume of digital information, it offers 4GB of hard-drive storage, a large 320×480 high-resolution colour screen, and wireless access through built-in Wi-Fi and Bluetooth wireless technologies. All essential desktop computer files and folders can be brought on the road and crucial documents can be set to update automatically at each HotSync operation. Users can receive secure wireless email with attachments whenever they are within range of a Wi-Fi connection, or by connecting via a compatible Bluetooth phone.</P

Smarter customer service
Changes to the Avaya Contact Center Express, from Avaya Inc., are designed to let medium-sized businesses use intelligent communications better serve their customers. Enhancements include a Microsoft CRM connector that identifies incoming calls at the contact centre and provides an appropriate “”pop up”” with customer history on an agent’s screen. It also lets agents click a button on their Microsoft CRM screens to place outgoing calls. Contact Center Express now also handles and routes instant messages (IMs) from customers using Microsoft Messenger. Other enhancements include simplified management tools, easier e-mail handling and spell-checking, greater customization capabilities and more detailed reporting.

HR outsourced
Pivotal Integrated HR Solutions , a provider of HR services, has allied with Human Resources Technologies Inc. (HRT) to deliver workforce performance consulting and software applications for the mid-market. The partnership with HRT is expected to broaden Pivotal’s offerings and enhance existing client relationships. It will combine Pivotal’s HR outsourcing capabilities with HRT’s technology so clients can optimize their workforce management processes to control and reduce HR costs.

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