Re: Technicians’ union strikes a nerve with Canada’s telcos (July 30)

Organized labour is there because a long time ago ownership and management treated people poorly, and paid them

poor wages. Now the thinking has changed and the approach to doing things has changed, so organized labour has a different flavour. I am very impressed with Bell Canada, professional from top to bottom, across the whole spectrum.

Your article says Telus is always worried about the union walking out. This should tell ownership and management that employees must be given respect, a wage they can live on, not $7 or $8 an hour. The contract has to be negotiated BEFORE it ends, and not just a week before.

Organized labour can work well if management and ownership are in full co-operation with each other. Ownership, management and unions also have to put the customer first, not the stock holder. If the customer base is solid, everyone wins, including the stockholders.

Michael MacDonald

Re: Technicians’ union strikes a nerve with Canada’s telcos (July 30)

I read Scott Foster’s article about the telecom companies having an increasing dependency on their unions. How about talking about good news story for a change? Allstream has had very strong relationships with its unions!

Neil Jain


Re: TD, CIBC glitches bring down key banking systems (July 29)

It should also be noted that the system “”glitches”” affect more than just the identified bank. PC Financial uses the CIBC banking system and as we bank with PC Financial, guess what? We were also affected.

You just have to love interoperability.

William DeSouza

Re: TD, CIBC glitches bring down key banking systems (July 29)

Is it actually the bank’s IT department having the problem or is it the OEMs that cause the problems? Was it IBM, say, updating the microcode on the SP switch, that caused the problem at Royal Bank of Canada or was it really the IT people at the RBC implementing a new process? This is important information to an IT industry when it comes time to upgrade our systems.

Ray Cadorin


Re: Cobourg estimates $10K savings in Novell migration (July 5)

Microsoft’s comment in the paragraph below from your article does not make sense.

“”Cobourg employs 120 employees in its administration, which Novell defines as a small business. However, Pamela Lauz, Small Business Server product manager for Microsoft Canada, said Microsoft views any company with more than 75 users as a large business, which may have contributed to the higher prices for Exchange.””

I am the consultant that recommended and implemented Novell Small Business Suite for the town. At the time this project was completed there were only 60 users on the system. The Town does employ more people but only 60 required e-mail. The police department only has about 60 users with e-mail. Both should qualify as small business to Microsoft.

Marie Perry
CNI/CNE/MCSE
GroupWise and ZENworks specialist


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