Re: Myth manners (July 3)

As someone interested in organizational development I was aghast to receive the same type of book you did. I wondered how it could be given out with a straight

face.

If there is something that would undermine my faith in a change program it would be getting “”the book.”” It indicates to me that while senior management is talking change, they basically want us to sit there and shut up while they figure out what to do.

John Gancz


Re: U of A turns Masters program into IT services company (July 2)

Just a short note to point out to those students that it may be difficult for them to get a job in IT after graduation. Their own university is undercutting the market, taking market share and bypassing their potential employers (me and others). I think they should re-think this project.

Ray Mayer
The Home Office Place


Re: Visa addresses security concerns with smart chips (June 25)

Recently, I received a call from the Royal Bank indicating that a merchant where I had used my Visa card had suffered some kind of security breach. They had reason to suspect a large number of credit card numbers had been stolen, possibly including mine. They cancelled my card and re-issued another one as a pre-emptive measure. Further, I live in the U.S., so the breach could have been on either side of the border.

There was no detail offered as to the merchant, the level of breach, or any other specifics, but it was very interesting they were doing this, potentially calling hundreds, if not thousands of customers. I am curious what occurred to compel a bank to take such an unusual move, and I wonder if anyone outside knew of the event.

Joe Seigo
Buxbaum Century
Calabasas, Calif.


Re: Internet battles with ATM, phone for bank customers (June 18)

I’ve been using the online services of TD and CIBC for many years and am well satisfied. TD is the best by a good margin in terms of ease of use. CIBC is clunky with a number of small issues like the speed at which transfers are completed. For example if you wish to make a CIBC Visa payment for an upcoming bill, make sure you schedule it one or two days before the due date. A number of times late payment fees have been charged to us by CIBC Visa although the payment was on time. In fairness, CIBC always made good on rebating the charges when we complained, but it is just the aggravation.

J.H. Elliott


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