Provide a brief description of the Solution, Service Provided, or Initiative.

Pelagic Solutions has been recognized as the top partner in the world for providing Microsoft Dynamics CRM online cloud-based computing CRM offered by Microsoft . We have added more than 150 customers in the last two years and written a variety of solutions to help lower the cost to small and midsize companies looking for industry-specific applications and vertical accelerators. We are nine employee virtual company. Applications to help small businesses include: Marketing integration Between Dynamics CRM Online and Constant Contact QuickBooks integration between dynamics CRM andConstant Contact vertical accelerators templates for CRM Online for small professional services firms, financial wealth management firms, manufacturing firms, land management and property management firms, equity management and membership management.

Describe what makes this Solution, Service Provided, or Initiative original or innovative. How is this over and above the accepted norm?

What makes our organization unique is we’ve taken simplified methodology to help small organizations get up and running quickly on Microsoft Dynamics CRM. Traditionally Microsoft CRM consulting firms would need to charge upwards of $10,000 to get a small organization with 10 users up and running on salesforce automation. The same implementation of 10 users would be accomplished for less than $5000 or the cost of what we used to charge. Essentially we help small to midsize companies achieve a customized system in the cloud for a lower cost than most providers…

Describe the improvement this Solution, Service Provided, or Initiative made to the customer’s sales or revenues. What changed?

Provide evidence of measurable improvements in sales, revenues, cost reduction, etc.By providing Microsoft dynamics CRM and customizing the system specific to their industry pelagic solutions has helped our customers increase productivity and reduce costs associated with having multiple systems or islands of information. Essentially Microsoft Dynamics CRM becomes the information workers interface to all facets of the business and all customer facing data.

Describe the improvement this Solution, Service Provided, or Initiative made to the customer’s efficiency. What changed? Provide evidence of how customer efficiency was increased.

By implementing systems that are specific to the customers needs such as membership management or professional services within Microsoft Dynamics CRM… we are able to help customers better achieve efficiency by allowing them 360° visibility over there their customers and prospects… sales and customer service people are no longer islands of information and information is no longer trapped in people’s outlooks and e-mails. Escalation of an issue is much easier and thorough..

How did this Solution, Service Provided, or Initiative improve the customer’s ability to serve its internal and/or external clients? Provide evidence of the improvement.

Sales revenue and management of sales people have improved at various customers because information is readily available about the organization. Customer service personnel management and sales people all have an equal view over the lifecycle of both customers and prospects

In what ways does this Solution, Service Provided, or Initiative go above and beyond industry norms and expectations?

I think both are implementation methodology and the products that we build to add to Microsoft CRM go beyond what other partners provide.. The four things that make us unique are: Implementation methodology Sales Process Marketing Process Services Delivery Methodology With the submission I’m not sure on how to provide evidence to the effect… however we can provide references for multiple organizations… references from our vendor Microsoft of our accomplishments..

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