Making a case for case management: it’s the way of the future in government

If there’s one topic that seems to keep coming up in some form or another throughout this issue of TIG, it’s case management. On page 6, for example, we see how Canada Health Infoway is investing $100 million in a case management system to track the spread of communicable diseases through electronic

patient records.

As well, the City of Laval, Que., has turned to Oracle’s case management software (story on page 9) to help it make the process of dealing with the city easier for residents.

Case management, according to a co-sponsored IDC/TIG survey on government IT spending (story on page 14), is one of government’s top three spending priorities for 2005. So far, case management tools are being implemented mostly on a department-wide basis, rather than across jurisdictions and levels of government.

As experts in the field have pointed out, there’s a very good reason for this — to protect the privacy of our information. But there are other even better reasons to find ways to share information while protecting privacy, particularly in areas such as health care and domestic security. This is not a new discussion, of course, but it seems logical that as government focuses more on figuring out the ROI of is IT expenditures, it will no longer make sense to duplicate databases, for example, if it’s possible to build just one and control the access to the information it contains.

Would you recommend this article?

Share

Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.


Jim Love, Chief Content Officer, IT World Canada

Featured Download

Featured Story

How the CTO can Maintain Cloud Momentum Across the Enterprise

Embracing cloud is easy for some individuals. But embedding widespread cloud adoption at the enterprise level is...

Related Tech News

Get ITBusiness Delivered

Our experienced team of journalists brings you engaging content targeted to IT professionals and line-of-business executives delivered directly to your inbox.

Featured Tech Jobs