Each year, our sister publication Computer Dealer News hosts the Channel Elite Awards to recognize IT Solution Provider for their innovation, leadership, and commitment for creating value for their customers. As Canada’s leading IT channel publication, CDN invited solution providers to submit their best work to nine different categories for 2013′s awards. Here, we present the case studies these award nominees put forward to us. Find out who the big winners are on Sept. 11 when CDN presents them at the CEA Awards Gala.
Learn more about CDN’s Channel Elite Awards 2013
Nominee: Insite Computer Group Inc. from Markham, Ontario
Describe the solution, service or initiative
Goodman and Associates is a small 25 person accounting firm who was having issues with their current hosting solution. The infrastructure was sitting on 6 year old servers, running unsupported OS. They constantly had printer issues and periods of down time. Insite reviewed the customer requirements and was able to provide a complete small business solution to meet their needs and come up with a solution to eradicate current down time they were experiencing and offer a more efficient managed infrastructure that was cost effective and guaranteed no down time.
What makes it original or innovative?
Insite’s offering included a complete infrastructure services solution. Not only could Insite offer their data centers to house their infrastructure but also provided a complete solution to incorporate all of their 80 applications and manage both their cloud an on premise requirements through one number. Many service providers only offer part of the solution and require other third party providers to complete tech services required for the customer. Insite is able to provide everything under one roof.
Describe the improvement this solution made to the customer’s sales or revenues and provide measurable evidence of such.
In the year before the customer had ongoing outages during their busy season which decreased their efficiencies increased costs and also had potential customer losses from the down time they were experiencing. Insite was able to provide a solution which guaranteed the customer up time and ensure all their software was up to date during tax season which is their busiest time of the year. With the improved infrastructure in place they had a greater performance increase and were able to complete the work at a faster pace, printers were no longer an issue allowing them to fulfill their customer requirements before tech tax deadline. Better performance with no down time equated to increase in productivity lowering costs and allowing for more billable work to be completed during the period.
Describe the improvement that was made to the customers efficiency, with measurable evidence.
Customer had daily down time, printers were not always connecting to the network, slow and inefficient access. Insite migrated the customer infrastructure to a new platform with faster hardware, current OS and better delivery infrastructure. the service ticket count was reduced dramatically, the infrastructure would not go down regularly any more and communication between all parties increased. Both the client and their customers felt the huge impact with the change in structure.
How did the solution improve the customer’s ability to serve internal or external clients?
Service tickets were reduced so fewer issues required to be addressed, printers were working as they should, no connectivity issues so internal clients were more efficient. The customers clients were able to get results much quicker than they had in the previous year allowing them to get their refunds sooner.
In what ways does the solution go above and beyond industry expectations?
Insite was able to take a volatile environment and move it without any data loss or significant downtime into a stable and efficient environment packaged with a complete service package that not only ensures up-time but also looks at tech customers business requirements and processes and makes recommendations based on what the customers current and future direction is.
How does the solution further your customer’s green or environmentally friendly plans?
The new infrastructure consolidated the 5 physical servers the customer was on down to 2 saving on energy consumption.