Infrastructure

IBM introduces Cell BE-based computer
IBM announced that it is releasing its first computing system based on the Cell Broadband Engine (Cell BE).

The IBM BladeCenter QS20 is a Cell BE-based blade system designed for businesses that can benefit from high performance computing power and the unique capabilities of the Cell BE processor to run graphic-intensive applications. Based on the Power Architecture, the Cell BE was originally developed by IBM, Sony and Toshiba for use in gaming consoles. Cell BE’s multi-core architecture and high-speed communications capabilities deliver improved, real-time response effectively delivering ‘supercomputer-like performance’ by incorporating IBM’s advanced multi-processing technologies used for the company’s most sophisticated servers.

The IBM BladeCenter QS20 system will rely on the Cell BE processor to accelerate computationally intense workloads associated other specific industry needs, such as 3D animation rendering, compression and encryption and seismic and medical imaging to help companies create and run highly visual, immersive, real-time applications.

Data Management

Mambo updates open source content management system
Mambo announced that its Open Source Content Management System is now available in version 4.6. Mambo says that users will see a leaner and faster Mambo with greatly improved scalability and stability and more choice.

Version 4.6 is being released in two configurations. 4.6 Complete includes, which includes the core system as well as an assortment of the most popular extensions and templates. 4.6 Lite is a minimalist distro comprised of only the core files. Mambo now offers users flexibility to create exactly the CMS they want, using either existing extensions, custom development, or any combination that suits their needs.

The 4.6 Files can be downloaded from the company’s site.

CyberTech Telecom Development announces Browser-based application for monitoring contact centres
CyberTech Telecom Development has launched MynaVoice Evaluation, a browser-based application for monitoring the quality of contact centres’ customer services. The application is integrated into the MynaVoice voice recording system (VRS) and enables contact centres to gain more insight into how they can make their customer interaction management more effective.

As MynaVoice Evaluation is browser-based, recorded calls can easily be retrieved and replayed by whoever needs them. Contact centres benefit from having a complete range of recording features and call evaluation functions in one comprehensive product. The application’s quality monitoring functions help contact centres improve their quality control, liability management, agent productivity and customer satisfaction. It collates call review feedback on sales, service and customer satisfaction that can be shared across the organization. What’s more, the application’s reporting function allows users to determine trends, pinpoint opportunities, and identify issues of concern.

MynaVoice Evaluation helps contact centres understand customer experience and increase customer loyalty. This fully-integrated application ensures a return on investment and avoids the unnecessary and high cost of stand-alone applications.

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