Networking

Interalia delivers music/messaging system

Interalia, a global leader in the design and manufacture of audio and visual message delivery systems, announced the launch of iProMOH 3.5, an easy to use music and messaging system. The iProMOH 3.5 is specifically designed for businesses requiring a professional system that is easy to manage and cost-effective for a single site, but flexible enough to be used in a multi-site environment without any additional complexity.

The iProMOH 3.5 is ideally suited for a business with one or more locations that require an easy to use messaging system. The real beauty of the iProMOH 3.5 is that it is great for a single site, but it can also be installed at multiple sites with all the units administered simultaneously from one location. This makes it very easy for business owners to remotely update multiple locations and it ensures music and messages are consistent across different sites.

Key features of the iProMOH 3.5 include:
100% solid-state design (no moving parts).
Interoperatibility with all major telephone and paging systems for music-on-hold, background music and overhead paging applications.
Administration via a PC over network connection without the need to install any software on the PC.
Support for multiple file formats.
Drag and drop file downloads and playlist management.
Optional ICAS software allows multiple iProMOH units (sites) to be managed simultaneously from a central location.

E-business

IBM releases Notes and Domino with Web 2.0 in mind

IBM Corp. has announced a new version of Lotus Notes and Domino designed to help businesses take advantage of advances in hardware and Internet technologies. Major portability and productivity benefits include the ability to carry e-mail, Lotus Notes applications, and Web collaboration tools on USB devices such as memory keys or iPods plus powerful new Web extensions that speed collaboration via the Internet.

With this release, users can download and carry their personalized Lotus Notes environment in a pocket-size USB device and then connect to any other laptop or PC to create a replica of their Notes workplace in minutes. The ability to take Lotus Notes on-the-go provides customers greater choice and flexibility in how and where they deploy their collaboration environment.

Lotus Notes users can quickly and easily leverage the power of blogs with a new out-of-the-box template to design, create and update blog entries. While traveling, bloggers can add or update their content with Lotus Notes while offline and transfer their updates the next time they connect to the network.

New Real Simple Syndication (RSS) technology in Lotus Notes and Domino allows companies to publish RSS feeds from any Lotus Notes application using an industry standard RSS format for easy viewing and updating. For example, a Lotus Notes database that stores digitally-produced audio files or podcasts can be RSS-enabled to post instantly to selected RSS readers such as iTunes. Once content is updated within Lotus Notes, users are automatically notified of updates via their RSS feed reader of choice.

Additional productivity features in Lotus Notes and Domino Version 7.0.2 include:

Out-of-the-box SAP integration: Lotus Notes 7.0.2 adds two new SAP solutions for meeting scheduling and employee/manager self-service updates plus a wizard-based template builder that helps users create production templates in four easy steps.

Calendar information sharing on the Web: Using the iCalendar format, users can import events from Web sites directly to their own calendars and export selected entries from their calendars for easy sharing with others.

Support for Macintosh users: Lotus Domino Web Access 7.0.2 includes support for Macintosh clients. Lotus Notes 7.0.2 support for Macintosh clients will be available by end of year.

Expanded choice of operating systems: Lotus Domino 7.0.2 adds support for Microsoft Windows 2003 Server R2 X64 Platform, Novell SUSE 10 Linux (32 and 64-bit) OS versions. Domino already supports 64-bit versions of Red Hat Enterprise Linux 4, Sun Solaris, IBM AIX and i5/OS.

Lotus Notes and Domino 7.0.2 is available immediately. Lotus Notes software starts at SRP of $101 per client, while IBM Lotus Domino Web Access, IBM’s Web-based messaging client, starts at SRP of US$70 per client. IBM Lotus Domino server software starts at an SRP of US$1431 per CPU.

Data management

RewardStream releases version 4 of Lifecycle Marketing Platform

RewardStream Inc., a leading marketing technology provider for loyalty and reward programs, announced the release of RewardStream Lifecycle Marketing Platform (LMP) Version 4. RewardStream LMP is the technology backbone behind the deployment of RewardStream’s reward programs, and addresses loyalty marketing requirements throughout the customer lifecycle.

Version 4 of the LMP delivers enhanced marketing measurement and graphic reporting capabilities, enabled by the integration of Business Objects Crystal Report XI into the platform. RewardStream LMP Version 4 also includes expanded Referral Marketing functionality, improved customer and channel segmentation capabilities, multi-lingual support, and enhanced data exchange options.

Reporting Center: Clients are now able to access in-depth measurement of their marketing programs through expanded program reporting. This is powered by the integration of Business Object’s Crystal Reports XI into RewardStream LMP Version 4. The result is the display of program data into highly formatted reports with graphical charts, as well as exporting of report results to a variety of file formats, including Excel, PDF and CSV.

Referral Functionality: This includes support for both verbal and emails referrals, tracking of the referral process from initiation to member activation, and independent reward logic that allows rewards to differ between referrer and referee.

Date-activated SKU Reward Rules: Clients can schedule SKU-based reward rules, which can expire or go live within preconfigured date ranges, allowing for advanced setup of future reward logic and limited time offers.

Multi-Lingual Support: Online customer or channel program portals auto-recognizes and displays information based on user’s preferred language. This is enabled by the platform’s expanded ability to capture, export, import and present information to program users and administrators in all recognized languages, dates and numbering formats.

IntelliResponse’s ‘one right answer’ campus Web solution

IntelliResponse is a campus-wide technology which helps higher educational institutions manage and answer high volume questions between the Institution and its online visitors: students, prospective students, faculty, alumni and parents.Based on the concept of ‘one right answer’ for every question asked, IntelliResponse’s technology, developed over 125 implementations on North American campus Web sites, includes a comprehensive and ‘intelligent’ database of the top 300 campus-related questions. Having handled more than 20 million inquiries over the past six years, this comprehensive and dynamic database adapts to fit each institution’s unique audience and needs. Combined with a customized “Ask Us” dialogue box strategically located on the institution’s Web site, IntelliResponse enables institutions to not only significantly reduce email and call volume, but also provide a positive online experience for the Web site visitor, providing information quickly and accurately.

IntelliResponse modules include:

Self Service Agent & Knowledgebase Module – Provides online visitors with the precise information they need, when and how they want it. Through a customized and branded “Ask Us” self-service interface, questions can be asked in natural language that includes spelling and grammatical errors. A precise ‘one right answer’ is provided to the visitor, while value added information is provided based on the intent of the questions – including personalized information and appropriate offers.

Live Reach Module – Web-based media escalation module where visitors are invited to engage in a real time chat, click-to-call, and call-me-back dialogue with staff, thereby providing the school with an opportunity to convert the anonymous visitors into next year’s students.

Smart Portal Module – Enables organizations to learn from their search data. All search entries are logged, revealing a virtual record of the visitor’s footprints throughout the dynamic environment. With this knowledge, the Smart Portal solution can automatically respond with immediate, relevant content tailored to the visitor’s interests.

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