Office supply chain Grand & Toy has replaced its aging point-of-sale equipment with technology that can respond to retail changes in minutes rather than days.

“”We felt like we were falling behind other retailers, because we didn’t have a software package that a lot of retailers were using and

(we could) not take advantage of best practices,”” says John Melodysta, vice-president of information technology.

Grand & Toy has updated POS terminals in its 70-plus stores across the country, replacing cash registers that ran on DOS with RealPOS 80 NCR machines that operate on Windows 2000. In-store servers have been upgraded from Windows NT Windows 2000. The stores also switched from dot-matrix to thermal printers for purchase receipts.

“”It’s pretty much an 85 per cent refresh of all the equipment in the store,”” said Dave Klein, business systems analyst.

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