Contax Inc.

Published: October 13th, 2010

Provide a brief description of the Solution, Service Provided, or Initiative?

SAP Business All-in-One Fast-Start Program: designed for companies seeking an industry-specific solution at a low cost of ownership. The program targets smaller mid-size companies and offers a defined project scope, predictable costs and short implementation times while enabling customers to minimize the burden on their IT staff as well as service and support costs. The SAP Business All-in-One solution allows companies to start with what they need now, and adapt and scale as their needs change. Prospects can use the solution configurator, an online tool that displays business process scenarios and allows the customers to plan a solution that matches their specific needs. It automatically estimates the total cost of a solution – software, hardware and implementation services – thereby greatly reducing the complexity of evaluation. This transparency also reduces the uncertainty and the risk of add on costs.

Describe what makes this Solution, Service Provided, or Initiative original or innovative.How is this over and above the accepted norm?

The SAP Business All-in-One Fast-Start program offers mid-size companies a world-class software solution that can be deployed in weeks (8-16 weeks typically) as opposed to months and years. The result is quick time to value, and minimal business disruption. The program targets smaller mid-size companies and offers a defined project scope, predictable costs and short implementation times while enabling customers to minimize the burden on their IT staff as well as service and support costs.

Describe the improvement this Solution, Service Provided, or Initiative made to the customer’s sales or revenues. What changed?

Atlas Electronic Systems, a fast-growing distributor of semi-conductors and passive components, was running two separate and non-integrated systems; one for financials, and one for distribution. Keeping the systems synchronized was a manually time-intensive process and highly error-prone. At least one person was dedicated full-time to re-keying information from one system into the other, and they were often not in agreement with each other. The implementation of SAP Business All-in-One eliminated the need for the re-keying of information, and now the sales, financials and inventory is accurate, correct and up-to-date at all times. Atlas was able to redeploy administrative staff previously used to do non-value-added work to assist with sales. Sales people become more effective by being able to focus on selling rather than spending time doing administrative work. Sales at Atlas Electronic Systems increased by 30% in the first year of running SAP. Positions were eliminated and staff redeployed in other areas of the company, resulting in payroll savings of at least 2 FTE’s

Describe the improvement this Solution, Service Provided, or Initiative made to the customer’s efficiency. What changed?

Atlas Electronic Systems, a fast-growing distributor of semi-conductors and passive components, needed to increase efficiency and better manage its processes, including sales, inventory management and accounting. After consulting with Contax, Atlas Electronic Systems chose to deploy SAP Business All-in-One through the fast-start program, which enabled the company to implement the pre-configured solution quickly and affordably. “We originally thought a package from a top-tier vendor like SAP would be out of our reach in terms of cost, implementation and time,” said Ismet Abazi, president and founder, Atlas Electronic Systems Inc.. “Contax approached us with a world-class solution that came with a defined project scope, predictable costs and rapid implementation times. Partnering with Contax and implementing SAP Business All-in-One has given us the robust and scalable technology platform we need to support our aggressive growth.”

How did this Solution, Service Provided, or Initiative improve the customer’s ability to serve its internal and/or external clients?

“We are a mid-size company with large enterprise business requirements,” said David Moon, IT manager, Dynamic Paint Products Inc. “There are a lot of moving parts involved in our operation, and we are dealing with top-tier customers, suppliers and competitors. The SAP offering will help us streamline our processes and enable us to focus exclusively on delivering value to our customers, and growing our business.” Dynamic is leveraging an SAP Business All-in-One fast-start program implementation delivered by Toronto-based Contax Inc. The SAP Business All-in-One fast-start program targets mid-size companies and provides them with SAP Business All-in-One solutions that have pre-configured and pre-tested industry-specific processes. The program simplifies the buying cycle and makes implementations faster and more predictable by allowing prospects – jointly with partners – to explore, demo, evaluate and implement solutions configured to costumers’ business needs.

In what ways does this Solution, Service Provided, or Initiative go above and beyond industry norms and expectations?

SAP solutions are often seen as being more for large enterprises; while SAP is certainly a market share leader in ERP solutions for large enterprises, channel partners like Contax are really helping us drive our business in the mid-market (globally, SAP has tripled our SME customer base in the last three years). Myths vs. Facts: Myth: Not affordable – “SAP is too expensive for SME companies” Facts: • SAP Business All-in-One solutions are specifically packaged and affordably priced for the SME customers with limited budget • SAP provide full pricing transparency upfront to help customers understand the cost upfront • SAP provides pricing flexibilities including subscription, financing, special offers and incentives for SME customers Myth: Too long to implement – “It will take years to implement SAP” Facts: • Most fast-start program customers typically take 8-12 weeks to implement SAP Business All-in-One • Many SAP BusinessObjects solutions (such as Xeclsius, Explorer) can be implemented in just days Myth: SAP is NOT easy to use • New superior and flexible user experience and ease of consumption powered by SAP NetWeaver Business Client • Embedded real-time analytics provide unmatched BI capabilities.

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