Each year, our sister publication Computer Dealer News hosts the Channel Elite Awards to recognize IT Solution Provider for their innovation, leadership, and commitment for creating value for their customers. As Canada’s leading IT channel publication, CDN invited solution providers to submit their best work to nine different categories for 2013’s awards. Here, we present the case studies these award nominees put forward to us. Find out who the big winners are on Sept. 11 when CDN presents them at the CEA Awards Gala.

Learn more about CDN’s Channel Elite Awards 2013

Nominee: C.I.M. Solutions Inc. from Brampton, Ontario

Managed Services Solution description

C.I.M. Solutions has a bundle of services offered to SMBs. One low fee includes all remote support, maintenance, management, and monitoring. This lets SMBs get onto a managed plan with out the usual high price of all-inclusive models.

What makes your Managed Services innovative or original compared to the competition?

We have a low entry fee for the typical 10-30-user SMB. Our program starts at $350 and includes everything, even anti-virus and anti-spam. We include all remote support and then bill extra for any on-site work and project work. This allows us to better support our clients since they are no longer afraid to call for help. It also demonstrates that it is in our best interest to make sure they are reliable, since their downtime now costs us money.

What were the benefits of your Managed Services Solution for your client and what evidence can you provide to show this?

Easy-to-manage costs with no surprises. Most clients provide feedback to us indicating that they no longer have outages like they used to.

What are the main reasons that your Managed Services are better for the customer than an on-premises solution?

We take care of everything for significantly less than hiring someone. Plus clients get access to a very high-end team that they could never afford to hire on-staff.

How did the Managed Service improve the customer’s ability to server its internal or external clients?

Better uptime, lower costs and an enterprise level team to keep them running on the best-of-breed solutions.

How does the solution further your client’s green or environmentally friendly plans?

Everything is done remotely and after hours. Our maintenance does not impact their business since it is always done after hours. This means no interruptions to their staff so they can focus on their business.

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