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Do a Control-Alt-Delete on past marketing methods, says Canadian expert
Using social media tools with a conventional push marketing strategy won't cut it, says marketing guru Mitch Joel. For social media to really work its magic, engagement -- not broadcasting -- is key, he says.3/3/2010 6:00:00 AM By: Brian Jackson
The new social media world demands new ways of marketing and there is no going back to traditional methods, says Mitch Joel, president of Montreal-based Twist Image.
Joel harkens back to a memorable event during the era of Spanish conquistadors to get his message across to marketers -- you need to burn your boats, for what worked before won't produce results any longer. There is no going back.
It was in 1519 that Captain Hernan Cortes landed his fleet of 10 vessels and 550 Spaniards on the coast of Yucatan. He started a slow advance in what would ultimately lead to the fall of the Aztec empire. A resolute Cortes, determined to conquer Mexico, when asked by his men when they would return home to Spain, torched his ships to make retreat impossible.
No going back, only going forward, Joel says. That's the message marketers must keep in mind in today's world, but with a modern twist.
"What I really want you to do is Control-Alt-Delete," he tells the Toronto crowd.
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Thankfully marketers won't need weapons of war to conquer the social media space. But they will need to be armed with new gadgets from Apple, augmented reality applications, a gamut of social media accounts, and a willingness to take risk, according to Joel.
Joel is also the author of Six Pixels of Separation and has been dubbed the "Rock Star of Digital Marketing" by Marketing Magazine. Google invited him to their base in Mountain View, Calif. to describe online marketing to some of the world's largest brands. That's where he was startled to learn that one-fifth of all Google searches performed every day have never been performed before.
"We have to be comfortable in a world where these sorts of ebbs and flows happen every day," he says. "We can't build marketing programs in quarters anymore."
When Johannes Gutenberg invented the printing press in 1439 it was the first time the world achieved a one-to-many mode of communications. When telecommunications came along, it was the first time that a two-way communications mode was deployed among the masses.
Every mode of communication has been modeled that way since then, Joel says. It is either one-way or two-way, but social media is upsetting that model with a group-based form of communications.
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