Operations Archives - Page 3

Happy IT service desk staff help keep Domtar’s diverse applications running

Frequent mergers and acquisitions has meant that Domtar has a diverse set of applications it must manage and provision, but it has managed to keep its users happy and reduced the turnover at

Published on: July 5th, 2016 Gary Hilson

Salesforce and Microsoft connect email and CRM with Lightning for Outlook

Sales people want to spend more time selling and less time doing the administrative tasks associated with it, and Microsoft Corp. and Salesforce say they want to help with a new feature for Outlook.

Published on: June 30th, 2016 Eric Emin Wood

HP launches ‘Device as a Service’ offering globally

HP Inc. customers that want the newest shiny laptop or tablet no longer have to go out and buy it, or even bother managing it, as the vendor is introducing a new Device

Published on: June 30th, 2016 Brian Jackson

Modernizing Canada’s web presence gets underway as Service Canada partners with Adobe

If you ask most people about their experience navigating government services, it's rare to hear words like "easy," "consistent," or "accountable," but that's exactly what Service Canada hopes to achieve with the new

Published on: June 29th, 2016 Brian Jackson

How will Brexit affect the tech industry?

Last week's stunning announcement that the United Kingdom would be leaving the European Union continues to send shockwaves throughout the world economy, and across many industries - including tech. And while the predictions

Published on: June 27th, 2016 Eric Emin Wood

Google Trends offers a vivid snapshot of post-Brexit U.K.

Few companies possess the ability to diagnose and articulate a nation's reaction to current events quite as well as Google Inc., with today's announcement that the U.K. would be leaving the European Union

Published on: June 24th, 2016 Eric Emin Wood

Canadian IT workers rank sixth in job satisfaction, want more flexibility: Randstad

Many Canadians are unhappy with their present work environment and would like to see their employers offering more flexible options such as remote work or non-standard hours, a new survey by global recruiting

Published on: June 21st, 2016 Eric Emin Wood

Huawei MateBook pre-order begins; offers cheaper Surface alternative

Huawei Technologies Co. announced on Monday that its own take on a Windows 10 hybrid PC is now available for pre-order and will go on sale in Canada July 11. The MateBook is

Published on: June 20th, 2016 Brian Jackson

Charities can use their success to market themselves with CanadaHelps’ new tool

For years, administration costs have served as a key measure that Canadians use to evaluate the charities they contribute to, but a new offering by Toronto-based online donation platform developer CanadaHelps aims to

Published on: June 19th, 2016 Eric Emin Wood

Et voilà! Montreal wins ‘Intelligent Community of the Year’ award

Montreal has joined Calgary, Waterloo, Ont. and Toronto as the fourth Canadian city to be named the Intelligent Community of the Year, the Intelligent Community Forum announced on Wednesday. Announced in the previous

Published on: June 17th, 2016 Brian Jackson

Big data tips from MLSE’s ‘analytics coach’

Jonathan Carrigan manages one of Maple Leaf Sports and Entertainment’s most important teams. Although properties owned by Canada’s largest sports conglomerate include the Maple Leafs, Raptors and Toronto FC franchises, Carrigan oversees the company’s

Published on: June 14th, 2016 Christine Wong

Canadian firms’ definition of “remote” work less than ideal, Citrix says [infographic]

Twenty per cent of Canadian employees might work remotely, but a recent survey by enterprise software firm Citrix Canada indicates that how companies define their mobility strategy is often at odds with the

Published on: June 13th, 2016 Eric Emin Wood

Is social media a viable tool for disaster relief?

"Big Uncomfortable Ideas" was the title of Melanie Irons' presentation at the World Conference on Disaster Management (WCDM) this week, as she tried to persuade listeners to adopt an approach to disaster response that

Published on: June 9th, 2016 Jackie Atkins

Amazon Web Services launch in Canada to bring PureCloud call centre service

It's still not known exactly when Amazon Web Services will be launching its Canadian availability this year, but when it does arrive, it will come along with a new cloud-based contact centre solution

Published on: June 2nd, 2016 Brian Jackson

Bell brings enterprise-level UC to SMB market with Total Connect

Bell Canada is now delivering its unified communications service, Bell Total Connect, to small and medium-sized businesses in Ontario and Quebec, the telecommunications giant announced May 31. Previously available only to enterprises and

Published on: May 31st, 2016 Eric Emin Wood