Operations Archives Page 2

Rogers, Quovim C3 bringing new possibilities to call centres with multi-channel communications

Cloud-based contact centre technology and multi-channel communications is opening new efficiencies for call centre operators and agents, says a solution provider helping to bring the technology to market with Rogers Communications. Montreal-based Quovim

Published on: February 26th, 2015 Jeff Jedras

FundThrough platform brings crowd lending model to Canada

Canadian businesses now have an alternative option to accessing a line of credit other than a bank: pulling out their smartphone and tapping a button to access money as they need it. That's

Published on: February 25th, 2015 Brian Jackson

Watch your phone next time you cross the border

If there’s an emergency or other issue the next time you’re crossing a Canadian border, you could receive a broadcast text message. Don’t worry, the feds don’t have your digits. They just have

Published on: February 20th, 2015 Jeff Jedras

Measuring performance still a challenge for digital marketers

A new survey concludes that digital marketers plan to ramp up their spending in 2015, even though measuring performance and results is still a challenge for many of them. The report was commissioned

Published on: February 18th, 2015 Jeff Jedras

No more hurried WiFi-resets for this Halifax coffee shop

Small businesses can’t stop work to be IT trouble-shooters when the mobile networks that run their payment processing have a hiccup. Square Inc. aims to solve that problem by bringing Offline Mode to

Published on: February 18th, 2015 Jeff Jedras

How the West Edmonton Mall uses Microsoft Kinect and your smartphone for a next-gen way finding system

In most shopping malls, walking up to the store directory map remains a pretty analog experience. Even if the map is mounted on a shiny glass display, and even if it’s colour-coded into

Published on: February 12th, 2015 Shane Schick

Study shows problems with anonymizing data to improve security

With an increasing number of organizations looking to leverage so-called big data comes increasing risk that the datasets created could be misused by internal staff or hackers. To combat this, many companies try

Published on: February 4th, 2015 Howard Solomon

SAP rolls out S/4 Hana and reinvents its business suite for the enterprise

SAP SE is rolling out a new version of its business suite, aimed at giving enterprise companies a revamped platform that will help them grow their customer base. In an announcement Tuesday in

Published on: February 3rd, 2015 Candice So

Microsoft rolls out revamped Outlook app for iOS and Android

It’s been a busy couple of days for Microsoft Corp., what with the release of not one, but two of its flagship products for mobile. Today, the Redmond, Wash.-based company announced it has

Published on: January 29th, 2015 Candice So

FreeSight provides data analytics software for both pros and the uninitiated

FreeSight Software Inc. has launched a new release of its data analytics, aiming to make the process of data crunching easy for casual users and pros alike. Based in Toronto, FreeSight has actually

Published on: January 26th, 2015 Candice So

Microsoft will offer Windows 10 as free upgrade for first year

Major announcements came out of Microsoft's Redmond, Washington headquarters on Wednesday.  The company unveiled both software and hardware that are aimed to usher in its next Windows milestone. Here are the major Windows

Published on: January 22nd, 2015 Dave Yin

Google Play store surpasses Apple App Store for number of apps, developers

For the first year ever, the Google Play store for Android has surpassed Apple’s iOS App Store in the number of new apps available, launching more than 1.4 million apps compared to Apple’s

Published on: January 14th, 2015 Candice So

Does your SMB have a business case for Windows Server 2003 migration?

Your SMB may not have a business case for Windows Server 2003 migration.  That’s right.  While slim, there is a chance that you may not need to go through the painstaking process of upgrading

Published on: January 13th, 2015 Dave Yin

Microsoft rolling out 30 new features for the new release of Parature

Microsoft Corp. is rolling out its newest release of Parature, a solution that helps businesses manage their customer service experiences across different channels like the web, email, social media, online chat, and help

Published on: January 7th, 2015 Candice So

Oplii brings cloud power to Alberta’s oil fields

The price of oil might be at recessionary levels, but that hasn't stopped one Calgary-based cloud software startup from targeting oil and gas producers as a client base. Oplii is a new operations

Published on: January 6th, 2015 Brian Jackson