Articles By Gary Hilson

With Outgrow.co, your business can build its own interactive viral content

What started as a means to streamline a company’s business development process with an interactive tool has now become its core business. Five-year-old New York City-based Outgrow.co was always fielding questions from potential

Published on: January 19th, 2017 Gary Hilson

Optimizing customer service will be driven by AI and collaboration, Salesforce says

The future of exceptional customer service will be a united front powered by artificial intelligence. That’s the theme of Saleforce’s Second Annual State of Service Report, which surveyed more than 2,600 customer service professionals worldwide

Published on: January 12th, 2017 Gary Hilson

Diligent’s new tool helps corporate boards evaluate themselves and improve

Gone are the days of board members meeting just four times a year to discuss a company’s financial performance. Instead, increasing pressures are prompting the need to make sure everyone is well prepared

Published on: January 11th, 2017 Gary Hilson

Sun Life feels ready for oncoming “insurtech”

There may be a generational divide when it comes to embracing online services for banking and insurance, but for Sun Life, that generational divide is shrinking. “Everyone is touching a digital channel today,” Cynthia

Published on: January 6th, 2017 Gary Hilson

Juniper predicts more chatbots and fintech in 2017

Ashley Madison users have already unwittingly encountered a great deal of bots, but in 2017 they are going to become more prevalent – and more transparent to the user, according to U.K.-based Juniper

Published on: January 4th, 2017 Gary Hilson

Flourishing Internet of Things still faces adoption, security challenges, Juniper finds

Internet of Things (IoT) growth predictions have been bullish for a number of years, and new data from Juniper Research predicts the number of connected devices will triple in the next five -

Published on: January 3rd, 2017 Gary Hilson

Trust in fintech suffers from a generational divide

The big banks may have more time than they think before their “Uber moment” arrives based on this year’s Digital Money Trends Report, which found that Canadians are still wary of fintech, even as

Published on: January 3rd, 2017 Gary Hilson

CRA to expand EFT audits in 2017, PwC warns

The next two years will see an expansion of the Canada Revenue Agency's efforts to review international funds transfers (EFTs), which means many taxpayers can expect to see an “EFT letter” next year, according

Published on: January 3rd, 2017 Gary Hilson

‘Fourth revolution’ driving Thomson Reuters’ upcoming tech centre, VP says

Thomson Reuters earned a lot of buzz two months ago after announcing that it would create 1,500 jobs as part of a new technology centre in Toronto. But while that initiative is still taking

Published on: January 3rd, 2017 Gary Hilson

A CMO to Know: Kevin Suitor, TELoIP

Kevin Suitor to didn’t set out to become a CMO, but his college co-op placement changed his intended career path. "I got the selling bug," he says. The newly appointed CMO of TELoIP

Published on: December 16th, 2016 Gary Hilson

Customers sharing data want to know what’s in it for them

It’s eleven o’clock. Do you know how your data is being used? According to research recently released by marketing analytics firm Aimia, the average consumer now realizes their data is valuable to marketers

Published on: December 14th, 2016 Gary Hilson

Optimism drives tech sector hiring in 2017, but skills shortage remains a challenge – Hays

Technology companies in Canada are optimistic about hiring next year, but some are skittish about investing in new grads, despite a shortage of talent, according to this year's Hays Salary Guide. Now in

Published on: December 7th, 2016 Gary Hilson

Canada’s brain drain under control – but mainly flowing to cities, LinkedIn says

Canada’s brain drain to Silicon Valley has been a perennial concern for the IT sector, but the flow has stabilized, according to LinkedIn Corp., even if it's arriving at only a handful of

Published on: December 5th, 2016 Gary Hilson

Canadians are keeping their e-commerce dollars in the country, PayPal says

The “buy local” mentality is not only benefitting bricks-and-mortar shops in Canada, according to research from PayPal Canada, but e-tailers and their social media marketing departments too. The digital payments company conducted its

Published on: December 2nd, 2016 Gary Hilson

Foster innovation and inclusivity through storytelling, Google-led report says

Using innovation and digital storytelling to both foster inclusivity and break down silos between the arts and business communities appears to have been the key message to emerge from a recent joint effort

Published on: November 30th, 2016 Gary Hilson