Articles By Gary Hilson

West coast skin care company leverages cloud to support U.S. expansion

Expanding into new markets is a challenge in and of itself, but when it’s a complex business and your financial management software can’t keep up, it’s time to make some changes. Vancouver-based Skoah

Published on: February 2nd, 2017 Gary Hilson

Canada a bright spot for tech investment in 2016

Canada wrapped up 2016 on a high note when it came to investment in venture capital-backed companies, according to a recent report, bucking the global trend of a 10 per cent decline in

Published on: February 1st, 2017 Gary Hilson

Waterloo media startup snags Vice Canada CRO

The trend toward having a Chief Revenue Officer (CRO) is growing, and Waterloo, Ont.-based Sortable has just hired its first by luring a media veteran from Vice Canada. CROs are essentially responsible for

Published on: January 30th, 2017 Gary Hilson

Up, Periscope: TVO advances digital transformation via Twitter video platform

TV Ontario (TVO)’s The Agenda is broadcasting on a new channel. As part of the publicly-funded education station’s digital transformation, its flagship current affairs program is now available on Twitter, via Periscope, at

Published on: January 26th, 2017 Gary Hilson

B2B firms’ commerce goals outpacing their digital capabilities, study finds

Those pesky legacy systems could be costing you a big business deal. CloudCraze’s recently released 2017 B2B Digital Commerce Imperative Report found that for many B2B brands, legacy commerce systems are proving to be

Published on: January 23rd, 2017 Gary Hilson

With Outgrow.co, your business can build its own interactive viral content

What started as a means to streamline a company’s business development process with an interactive tool has now become its core business. Five-year-old New York City-based Outgrow.co was always fielding questions from potential

Published on: January 19th, 2017 Gary Hilson

Optimizing customer service will be driven by AI and collaboration, Salesforce says

The future of exceptional customer service will be a united front powered by artificial intelligence. That’s the theme of Saleforce’s Second Annual State of Service Report, which surveyed more than 2,600 customer service professionals worldwide

Published on: January 12th, 2017 Gary Hilson

Diligent’s new tool helps corporate boards evaluate themselves and improve

Gone are the days of board members meeting just four times a year to discuss a company’s financial performance. Instead, increasing pressures are prompting the need to make sure everyone is well prepared

Published on: January 11th, 2017 Gary Hilson

Sun Life feels ready for oncoming “insurtech”

There may be a generational divide when it comes to embracing online services for banking and insurance, but for Sun Life, that generational divide is shrinking. “Everyone is touching a digital channel today,” Cynthia

Published on: January 6th, 2017 Gary Hilson

Juniper predicts more chatbots and fintech in 2017

Ashley Madison users have already unwittingly encountered a great deal of bots, but in 2017 they are going to become more prevalent – and more transparent to the user, according to U.K.-based Juniper

Published on: January 4th, 2017 Gary Hilson

Flourishing Internet of Things still faces adoption, security challenges, Juniper finds

Internet of Things (IoT) growth predictions have been bullish for a number of years, and new data from Juniper Research predicts the number of connected devices will triple in the next five -

Published on: January 3rd, 2017 Gary Hilson

Trust in fintech suffers from a generational divide

The big banks may have more time than they think before their “Uber moment” arrives based on this year’s Digital Money Trends Report, which found that Canadians are still wary of fintech, even as

Published on: January 3rd, 2017 Gary Hilson

CRA to expand EFT audits in 2017, PwC warns

The next two years will see an expansion of the Canada Revenue Agency's efforts to review international funds transfers (EFTs), which means many taxpayers can expect to see an “EFT letter” next year, according

Published on: January 3rd, 2017 Gary Hilson

‘Fourth revolution’ driving Thomson Reuters’ upcoming tech centre, VP says

Thomson Reuters earned a lot of buzz two months ago after announcing that it would create 1,500 jobs as part of a new technology centre in Toronto. But while that initiative is still taking

Published on: January 3rd, 2017 Gary Hilson

A CMO to Know: Kevin Suitor, TELoIP

Kevin Suitor to didn’t set out to become a CMO, but his college co-op placement changed his intended career path. "I got the selling bug," he says. The newly appointed CMO of TELoIP

Published on: December 16th, 2016 Gary Hilson