Articles By Brian Jackson

Samsung details Galaxy Note7 return process for Canadians

Canadian buyers of Samsung's Galaxy Note7 smartphone should take it back to the place they bought it to exchange for a Galaxy S7 or S7 Edge, or a full refund, the electronics maker

Published on: October 11th, 2016 Brian Jackson

Samsung warns Galaxy Note7 owners to ‘stop using the device’

If you own a Samsung Galaxy Note7 - even a new replacement model issued after the first recall - you should turn off your device and never use it again, according to Samsung

Published on: October 11th, 2016 Brian Jackson

Aldo’s tour through the customer journey at Dreamforce

The Montreal-based shoe retailer has innovated its business to connect the e-commerce experience to the in-store experience with the help of a few key pieces of technology. We take a look at how

Published on: October 10th, 2016 Brian Jackson

Vidyard reaches out to customer service agents at Dreamforce

SAN FRANCISCO - Kitchener, Ont.-based Vidyard is deepening its integration with Salesforce at the cloud software vendor's annual Dreamforce conference, releasing a new tie-in for the Service Cloud. Founded as a video marketing

Published on: October 6th, 2016 Brian Jackson

When Salesforce Einstein asks for your data, will you say yes?

SAN FRANCISCO -- Salesforce administrators are going to have a new choice to make when the winter update is pushed out a couple of weeks from now - will they opt-in to sharing

Published on: October 5th, 2016 Brian Jackson

Sage deepens Salesforce integration with new cloud tie-ins

SAN FRANCISCO -- Small and medium-sized businesses that use Sage to manage their accounting and some aspect of Salesforce.com Inc.'s cloud suite have some new tools that should help improve their workflow today.

Published on: October 4th, 2016 Brian Jackson

Salesforce shows off latest acquisitions to open Dreamforce

SAN FRANCISCO - Salesforce.com Inc. put two very recent acquisitions front and centre as it opened up its annual Dreamforce conference, deepening its involvement in the e-commerce and online collaboration markets. Salesforce’s newest

Published on: October 4th, 2016 Brian Jackson

Kobo Aura One review: a premium e-reader that delivers

The Aura One isn't just an e-reader for people who've never bought an e-reader before, it's an e-reader for people already in the market and ready for an upgrade. That's how Rakuten Kobo

Published on: October 2nd, 2016 Brian Jackson

BlackBerry brand won’t go missing from smartphone market: COO

Despite BlackBerry Ltd. retreating from designing and making its own hardware, it's possible that BlackBerry-branded devices will be more effectively delivered to market than in recent years, according to Ralph Pini, chief operating

Published on: September 30th, 2016 Brian Jackson

New software can animate any static image

If you've ever wished you could take your old collection of image assets and give them a breath of new life with animation, then the just-released Plotagraph Pro might be for you. The

Published on: September 30th, 2016 Brian Jackson

Dreamforce 2016 survival guide: get in for free, find the best parties, and network like Benioff

Ah, lucky number seven. As I head to San Francisco next week for my seventh trip to Dreamforce, the annual conference hosted by Salesforce.com, I pretty much know what to expect. But if

Published on: September 30th, 2016 Brian Jackson

Canadian ISPs deliver speeds faster than advertised: CRTC

Canadian wireline Internet Service Providers (ISPs) deliver speeds that on average meet or exceed their advertised download and upload speeds, according to an independent study by the Canadian Radio-television and Telecommunications Commission (CRTC)

Published on: September 29th, 2016 Brian Jackson

Apple partners with Deloitte to help enterprises adopt iPhones and iPads

Apple Inc. has taken another big step in its bid to frame its products as business-class devices, not just desirable consumer hardware, by forming a partnership with consulting firm Deloitte, it announced yesterday.

Published on: September 29th, 2016 Brian Jackson