Articles By Brian Jackson

How Hootsuite gets 90% customer support satisfaction

HootSuite is used by many businesses to provide support to their customers on social media, so its no wonder the Vancouver-based firm makes it a priority to do its own customer support right.

Share on LinkedIn Comment on this article Share with Google+ Published on: May 7th, 2013 Brian Jackson

Extreme makeover: Windows 8 edition

Only a few people are comparing Windows 8 to the disastrous Windows Vista product cycle that is still fresh in Microsoft Corp.'s memory. But the new, touch-based operating system that radically changed the

Share on LinkedIn Comment on this article Share with Google+ Published on: May 7th, 2013 Brian Jackson

All Hands on Tech: BlackBerry Q10 [Blue Jays edition]

Good news BlackBerry purists - the keyboard is back. Place it next to the 2011 BlackBerry Bold and it looks similar. It'ss about the same size. It has a very similar keyboard. But

Share on LinkedIn Comment on this article Share with Google+ Published on: May 3rd, 2013 Brian Jackson

BlackBerry Q10 hits Canadian stores

The first new BlackBerry with a physical QWERTY keyboard released in two years hit store shelves in Canada today, in the same week that BlackBerry CEO Thorsten Heins predicted selling "10s of millions"

Share on LinkedIn Comment on this article Share with Google+ Published on: May 1st, 2013 Brian Jackson

Canadian agencies recognized for Facebook campaigns

Two Canadian advertising agencies are probably getting a lot of "likes" on Facebook today after being recognized at the Facebook Studio Awards. The awards are given out annually (this is the second batch

Share on LinkedIn Comment on this article Share with Google+ Published on: April 29th, 2013 Brian Jackson

How to help Google Now read your mind

Google Now is available for iPhone and iPad users for the first time. Google released an update to its Google Search app on the App Store today, offering iOS users the service that’s

Share on LinkedIn Comment on this article Share with Google+ Published on: April 29th, 2013 Brian Jackson

Community Bloggers 101: How to create a post

Welcome to our network of Community Bloggers and thanks for taking the time to learn how to post your articles to our WordPress system. Below is a video that will take you through

Share on LinkedIn Comment on this article Share with Google+ Published on: April 28th, 2013 Brian Jackson

Lower costs a goal of new Montreal Internet Exchange

Canada's third Internet Exchange Point (IXP) will open its doors to member registration May 1 and could help drive down the cost of Internet service in Quebec, according to its organizers. The Montreal

Share on LinkedIn Comment on this article Share with Google+ Published on: April 25th, 2013 Brian Jackson

BlackBerry Q10 hands-on review: new take on a classic design

The BlackBerry Q10 will launch with version 10.1 of the BlackBerry OS, weeks before its larger touch screen counterpart Z10, gets pushed the upgrade. The first point-version update since the Waterloo, Ont.-based smartphone

Share on LinkedIn Comment on this article Share with Google+ Published on: April 23rd, 2013 Brian Jackson

Samsung Galaxy Note 8.0 now available in Canada

Samsung Electronics' competitor to the iPad mini goes on sale in Canada today retailing at $429.99, the Korean firm announced. The Galaxy Note 8 has an eight-inch touch screen similar to the size

Share on LinkedIn Comment on this article Share with Google+ Published on: April 19th, 2013 Brian Jackson

CRM market shifting sharply to mobile devices, Gartner says

With fewer PCs being sold, businesses are quickly shifting to mobile customer relationship management (CRM) apps and away from the traditional desktop software, Alex Williams reports on TechCrunch. Gartner Research is the Stamford,

Share on LinkedIn Comment on this article Share with Google+ Published on: April 18th, 2013 Brian Jackson

Investment regulators latest in long line of high-profile data breaches

It seems lately that major security breaches involving the loss of thousands or millions of pieces of identifiable information are a daily occurrence. The Investment Regulatory Organization of Canada is the latest to

Share on LinkedIn Comment on this article Share with Google+ Published on: April 17th, 2013 Brian Jackson

Symantec updates mobile suite for BYOD age

Symantec Corp. announced updates to its Mobile Management Suite that attempt to strike a balance between a preferred user experience and better security controls, at its Symantec Vision conference in Las Vegas today.

Share on LinkedIn Comment on this article Share with Google+ Published on: April 16th, 2013 Brian Jackson

4 e-commerce lessons to learn from Buytopia

We all know that running a retail business is a little bit different today than it was last millennium. While your grandmother may have pushed a cart around the aisles of Woolworth's and picked

Share on LinkedIn Comment on this article Share with Google+ Published on: April 15th, 2013 Brian Jackson