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Telemarketers' responsibilities
Businesses are required to identify themselves in their script as well as via Caller ID. They must also provide either a local or toll free telephone number that consumers can call to ask questions, complain, or request to be put on their internal do not call list. Consumer complaints can relate to receiving unsolicited calls, but also to other violations of the rules or mandated business practices (for example the caller ID was not properly displayed).
Businesses are required to identify themselves in their script as well as via Caller ID. They must also provide either a local or toll free telephone number that consumers can call to ask questions, complain, or request to be put on their internal do not call list. Consumer complaints can relate to receiving unsolicited calls, but also to other violations of the rules or mandated business practices (for example the caller ID was not properly displayed).
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